Prime Storage - Queens - 20th Ave

Quick, Easy and Personable

Aside from the quick and easy route laid for me to get exactly what I needed the staff at th building were excellent. It seems that Kelvin and his staff mates have created a sort of zen sanctuary of vibes at a place that could be quite stressful given the moving and shifting of personal items. It wasn't like that at all for me. Only thing I will say was that you shouldn't but any boxes or tape or locks or anything of that nature because the company has the whole supply and demand pricing gouge thing going on. So prepare as much as you can. Other than that I feel greatly rewarded in my choice to use this facility over others.

Great

Great for what I needed and price was great

Clean and professional place to storage your items.

Christian and the other employees work hard to keep the customers happy! Very professional and helpful! Thank you for helping have a great move in.

Everything went well.

Registration was handled properly and professionally. Kelvin was very helpful and made us feel at home.

I love the stuff they are so helpful

I love the stuff they are so helpful

Review

Satisfying and recommended. Happy to be customer

Great experience

Excellent experience, we were provided with all the information we needed to make a decision. Thank You

Great storage facilty. Very helpful staff. Very clean units.

This storage unit is so clean and the climate control is great. Your belongings don't get any damage to them. The staff are so very helpful and pleasant. I was able to rent a unit right away. I'm very pleased with this place.

Spacious & Clean

Happy with the location, facility and customer service!

Clean, new courteous

I would.recommend to my friends.

Service was excellent

Used your service in short notice. I was able to get a great deal in less then hour and had my items in storage in the following half.

Good price

Great professional and friendly service

So far so good

Just started here, can't complain.

Great facilities and staff

Very friendly and professional staff

Pretty great and convenient

The only reason to not give a full 5 stars is the seemingly constant issues with the access app. Otherwise great facility.

Nice people working there

Always clean , always ready to help

Buen precio

El precio de los lockers es muy conveniente

Highly recommend it ^____^

Excellent experience, super smooth process and the customer service was top of the line! I would recommend that you take a look at the storage unit before you start moving your items to be able to navigate the place.

周慮歳

:) great job you guys ! Work on ur app

Mouse Droppings all over! Be aware!

This place has a MOUSE PROBLEM. Be aware!!!!!! My experience was great until I had a horrible experience here at Astoria Prime Storage. As you see in the pictures, mouse droppings were all over in my storage unit and I had to throw out a lot of important belongings that were on the floor and my new mattress. Plus, I had to move all of my stuffs to another units and spent 2 hours on that day!!! When I found out this issue, I talked to an assistant manager there he said I should contact the insurance company and email to a manager to resolve the issue. So I emailed as he instructed but no one responded to me for a week. No joke. I was upset and called them to find out if they have ever received my email. Someone answered my call and when I told him that I had an issue last week (MOUSE DAMAGE PROBLEMS) and asked if he read my email. He said " Uh-huh" without any comments. I was even more upset when he responded like this. so I asked him again and asked what can he do for me. I honestly expected him to say 'Sorry' first, but he never said 'sorry' to me. And then he put me on hold for 10 minutes (I guess, he was reading my email then.) and said there's nothing he can do for me and just ask me to call the insurance company. What a horrible customer service person he is! I've been using this place for over a year and all I can hear is 'JUST CALL THE INSURANCE COMPANY'? You guys can't even offer me waiving the one month fee as a courtesy? After I talked with this horrible customer service person I decided to move out because I don't want to give my money even $1.00 to someone who doesn't care about customers. If a manager of this location reads this review, please note that you need to train your employees and teach how to take care of your customers properly. You just lost money and lost a loyal customer who can stay there for 5 years. DON'T GO THIS PLACE. Unless you want to face the mouse problems like me.