Storage Post - Ridgewood

Customer Service

Exemplary for both Portia on the phone when we set up and for the person at the counter when I arrived. Very friendly and helpful.

So convenient!

This was a last minute arrangement after a problem with my move and Storage Post Ridgewood made it so easy for me! I was able to do all of the arrangements remotely and the staff was great about following up to make sure everything was ready for an easy move in. The facility was great and I appreciated all of the moving tools that made it a breeze to get all of my things to the second floor. I also got an amazing deal, would definitely recommend !

Beautiful

Staff is extremely friendly and always there when needed. Venue is always clean.

Moving in was easy

Staff was nice and moving in was quick. Prices were better than most in the area. Just be aware insurance is required and is an extra $10 per month.

Great Service!

Nice people make it easy to move in.

Way customer service

We recommend clean decent and perfect customer service highly recommended

Good storage but customer service is a bit lacking

I made a reservation for the space but had to wait for some time before I could be helped as the facility only had one person managing that day. When I was helped, I certainly did not appreciate the sexist comments questioning whether or not I could lift the items I brought with me. The comments happened several times. The clerk assuring my partner that "Oh yeah, don't let her lift anything!'. It was rude and unnecessary.

Quick and easy

The process of getting my stuff in the unit was fine, I just wish that there was someone on staff who could've assisted me in moving as I did it on my own

Cheapest storage in NY

Cheap and they were great in terms of follow up

Amazing space for an unbeatable price with great access hours

This is my third storage unit company in NYC and I must say it's the best. I'm hoping that the security is strong since I just moved in, I'm still not sure about that. But the overall deal you get here is unbeatable. Good for people who are looking for a small storage locker. You get good space, very good access hours to your unit and it's a great price. Quick to sign up and get set up.

Great service

Love the storage it's clean , well organized & good people

Nice Location

Professional & courteous staff

Great place

Excellent customer service I would recommend

Good Customer service

Good and helpfull Customer service

quick

Clean, easy and efficient in appearance and great customer service as well!

My whole experience has been great!

Pricing is better then other storage facilities. The woman I dealt with was helpful and a pleasure to deal with. Access is great with many hours available. Security is good, sometimes too good (I have to put my security code in often). The storage space is very clean. I could not ask for more.

Definitely a facility worth using

The space at Ridgewood Storage Facility was clean, secure and well maintained. While a tiny bit out of the way, it was easily accessible by bus and by car. I never once had any difficulty with the facility itself and customer service was always polite, professional and courteous. Definitely a facility worth using if you're in the area or even in other neighborhoods in Brooklyn.

Convenient, and not as expensive as other places I checked into.

I am very happy with storing my items here. I wish there were 2 or 3 extra push carts around since people seem to come on the same schedules around opening and closing.

Nice clean facility, Very poor customer service

After making reservation online weeks prior (thru spare foot) and securing a room for the day of my move and receiving a confirmation number- I was told 10min prior to arriving with a truck full of furniture and movers that I was paying by the hour, that there was no reservation and that there was no room available. Not even a different size. Since it was a Sunday late afternoon I had very few options, and had to scramble to find ANY storage facility in the vicinity to rent me a room. That storage facility ended up being in another borough, miles away, and cost me $285 more than I had budgeted, (not to mention the extra hours I had to pay the movers). When I called to speak with the manager to complain and get an explanation the next day, the woman gave me her GM's number and told me to take it up with him. In the following days I ended up leaving several messages (at least 5), and never received a returned call. The people working in the office who I later spoke with in person, were not only unsympathetic, but treated me very poorly, repeatedly telling me I never had a reservation since it was taken through Spare Foot, a company they said they were not affiliated with. Overall it was the worst moving experience I've ever had, as well as absolute worst customer service experience (Storage Post facility staff).

Delightful. Thanks to Paul.