Trojan Storage of Glendale

Customer service and sign-up

Took several days to get done with a one afternoon job of signing up. Started with one customer service agent who was great but he wasn't there the next day then had another customer service agent, no response. Then had another customer service agent where I had to start over again with many details. Liz did a good job though and even called me when the online document didn't work correctly to complete sign up. We completed the sign up over the phone where she filled out the document for me which was successful.

Great Service, location

Jorge was helpful and had good Customer service skills. Appreciate all the information you gave me on my move in.

Always check the promo period

Website never states promotion period clearly. I had to ask employee about the details.

Good service overall … especially their 3 month reduced price promo!

Good service overall … especially their 3 month reduced price promo!

Exceeded what I expected.

This was my first time using a storage unit. Checking in was easy and the agent walked me through everything. The facility was clean and bright. Overall a satisfying experience.

Great place

Very smooth and friendly experience.

My only gripe so far

They put a Yellow Braille style strip of raised bumps in front of the buildings entrances. It's super helpful when you are pushing a cart full of stuff and it stops shortly because the wheels catch just right. Also they should invest into a couple mattress dollies. Other then that the facility is well lit and clean. The staff is polite and friendly

Excellent facility but could use electrical outlets and guest WIFI

I feel the security is great and my property is secure... The property is clean and efficient. My only complaint would be the lack of electrical outlet access and no guest Wi-Fi I'm a on the go kinda guy and these things would prove useful in a pinch; I would also pay more for such things; O and the only bathroom is accessible in the office, so a third floor guy like me would have to make a trip downstairs for the bathroom... Other than the above, excellent facility and great service.

Very clean, nice people, lot of paperwork

Its a new facility; less than a year old. Very clean. The office staff was nice. You do need proof of insurance, they make you buy one of their special locks for $14. They pro-rate the first month, but there are no partial months. So if you don't give three weeks notice you will pay the next month too, even if you don’t stay there. You have to be lunch a code in and out each time you visit. Good introductory rates, but not great after it wears off. Definitely worth it during introductory time.

Great service, clean facility, good deal.

Erick was positive and professional. He thoroughly explained everything, showed me the facility and helped me size the perfect space for my items. The pricing was reasonable and I had a great experience. Thanks for your help!

fast and easy

no fuss...very easy and nice ,polite employees.

Awesome

Very friendly and helpful staff .

Hard working staff and affordable facility!!

The staff is always available to handle any concerns and always with a smile. Other renters were courteous and shared carts. Clean and shiny everywhere!!

I love here.

I love here. Clean and comfortable, safety.

潇摯匠慰散

Customer service is top notch. Very clear about where to go and how everything works. Can even pay your bill over the phone, which is very convenient. Pricing is fair as well, given the space.

Light Motion Detector

The motion detector that turns the light on in my unit does not work well. Consequently I find myself in the dark often while I’m moving items in or out of the storage unit, which is annoying. Other than that everything else is fine.

Great storage

Customer service was quick and friendly. The safety in this place is amazing. We got through the admin part very quickly and we were able to pay, unload and leave within 15min. Amazing storage place!

Very efficient sign-up process!

My experience with Trojan Storage of Glendale has so far been very positive. The staff is friendly and the facility is very clean and feels safe.

Had a wonderful experience that made my moving a bit less stressful

Had a wonderful experience that made my moving a bit less stressful

Fantastic!

I found a good deal online for a locker at Burbank Trojan Storage, came down and Jorge took care of my needs. He was fantastic and thorough and helpful, made the experience easy! The facilities are clean and I love the hours. The place felt very secure. Recommended!