StorQuest - Aurora/Peoria

Maybe

The woman who manages the facility, Stephanie, is very nice and efficient. I am displeased, however, about the fact that I am obligated to carry insurance on my belongings. An additional $16/mo. in addition to my monthly fee. This was never disclosed until I was checking in. That is not Stephanie’s fault but it is responsibility of StorQuest to disclose this additional charge on their website!

Very unhappy about being able to get into my storage.

Well for starters it says checkin Move in online didn’t get to do that. Set up auto pay went ahead and took the storage facilities insurance. Which should have allowed me access until 9 PM, it didn’t call three nights in a row, including checking night in the operating claimed, I had a balance that was unpaid, yet my bank account shows otherwise could not get in to my storage had to wait overnight outside of the storage because I needed my tent which was in the storage so I could use it to sleep in could not sleep for those three nights very unhappy. also kept saying that I did not set up auto pay, which I am most certainly did. Not understanding why that was changed or not logged in between customer service and storage employees. They were definitely not on the same page. For my three nights of headache loss of sleep. I see you. I deserve three months, reduced or free of charge or refunded the money that I already paid which customer service keeps telling me I have not.

Renee and Chas

Amazed at the convenience and customer service these folks provide.

Overall super nice

This Storquest location is super close to where I am at so thats a big reason I went with this one. It is usually very clean and kept up on, but there was one night I went in to my unit and there was I do believe dog poop on the floor just right in front of the elevator! Besides that one time I havent really had any other issues with anything else! Staff is super helpful and friendly I would definitley recommended this location to family and friends for sure!!!

Beats all competitors in every aspect of this service!

After price comparison shopping for other storage units in Aurora: StorQuest beat them all. After looking at a few other storage facilities: StorQuest is maintained superbly and SO CLEAN!! After being on hold forever with other facilities, after talking to a rushed desk clerk: StorQuest's staff were friendly, they welcomed me when I came over to talk, they were efficient, explained everything. Hands down: I will never rent a storage unit unless it is StorQuest...competitive pricing for my unit size, easy access...Happy customer here, folks.

Great customer service

Getting paper work signed was painless, great customer service.

So far, So good!

Facility is very clean and temperature control is on point. My main worry when moving in was not enough lighting but I was pleasantly surprised to see a light inside my 10x15unit.

! of 2 elevators was not working on my first day but now fixed

Overall, a good experience. Good access

Excellent facility and service

Tee is a wonderful manager. Her energy and enthusiasm about her work place radiates. it is nice to be renting in a facility where the people that are there on a day to day basis have pride in their establishment and you feel like your belongings are cared for. The facility is top notch too. Very clean and great security. I also like that there is covered parking for unloading and loading so you do not have to worry about the elements.

Easy processs

Great agents great location good at answering questions or concerns

Tee was very nice!

The only problem I had was you had to buy a special lock for your unit and buy insurance. So it cost over twice what I thought!

Best move I ever made EZ storage

everything was so much easier I was so relieved when I was having to get the stores at the price that I needed before and even upgraded after I got there after seeing how large and spaciousd's my chosen unit was I was very satisfied with the customer service gave me well informed and very personable would recommend this to anyone

Excellent Customer Service And Excellent Facility

I would definitely recommend this storage facility. Excellent Customer Service And Excellent Facility!

Great facility

Very easy access, good temperature control, and friendly service.

Clean

Quality place, nice customer service, easy temporary storage.

Excellent

Great customer service. Easy set up.

Better than expected.Great suprise

Better than what I was expecting. Great customer service great facilities.

Clean units

Not a bad deal but they do trick you into paying extra by forcing insurance

New Facility, top of the line storage.

I've never used one of these new multi-story storage facilitities. I had my doubts, but representative Tomisha helped work put the best price, and took her time to shpw me three different style units. I ended up renting a unit, due in large part to the great customer service.

Stupindes

Love the staff they make you feel like your at home with family