StorQuest - Richmond / Canal

Very knowledgeable and friendly staff.

Very fast processing the paperwork and getting me out quick..

Friendly staff and clean facilities

Friendly staff and clean facilities

Great price, friendly staff

Extremely friendly front line staff & best price for the unit size in the area.

Customer service was exceptional, above & beyond.

Customer service was exceptional, they were polite, considerate, accommodating & personable. Which is much needed during a stressful situation

Great service

Customer service at the storage place was kind and helpful, even when they dealt with another customer who was being a real jerk

I experienced a smooth and easy move!

Cheapest price in the area for a 5x 10 unit. The staff was very friendly and helpful. The front desk staff made the process quick and smooth. I highly recommend this facility!

Fast and friendly

The manager AJa was a pleasure to work with. The entire staff helpful. clean facility would definitely recommend

Awesome

Staff is friendly and kind. Facility is super clean.

Fast and Friendly Service

Fast and friendly service. The staff was kind and worked with me. Manager Aja turned my bad day around. I appreciate her efforts.

Bate & Switch

When corporate-minded StorQuest took over family run Payless Self Storage everything changed. My 3 year contract was not honored, nor history of my loyalty as long term customer. My rates have gone up 20% every year when the desk staff told me they go up 7% a year. Even during the pandemic considered a State of Emergency when CA penal code says no more than 10%. Yes, it’s clean w. lots of options, but because of price gouging, and indifferent, not so caring staff, I’d go elsewhere.

Easy move in process

Easy to get into, lots of luggage carts, and a large elevator. Overall good experience

Beware of third party insurance upgrade scam

Their requirement to have insurance on my property is an upgrade scam. I have my own renters insurance that covers me but they still insisted on me purchasing theirs for a month while I got official documentation of mine. When I insisted on using my own insurance they told me they would not rent to me. They eventually did but not without extreme resistance and horrible attitude.

Helpful staff, confusing layout

Cherry was very helpful. I did have a hard time finding my unit, we didn’t have a map or anything so we didn’t know which building it was in.

Good service

The service was nice and the storage units were priced at a reasonable price

Great!

Lots of perks for moving in to this facility: moving truck, reduced rent for 3 months, and onsite dollies.

Adequately far above

I went online and immediately I found StorQuest. I made a reservation with only my name and a date. With their great rates and move in special it was a little over $30 to move in. Professional and prompt you will encounter at the desk and a happy customer I am by the hours I can facilitate to accommodate my work schedule and the smell of bleach in the halls. Finally a company that has it figured out. Your next storage must try StorQuest.

Better than the best

Very good response, employees perfect good price Thnx

Would recommend

Friendly and helpful staff, clean entity

I choose sparefoot for the free truck and driver, not free or available.

the agent was very pleasant and effective at her job. The whole registration and and getting in went very well.

the price is good the service OK

The place was closed over the weekend and I couldnt axcess my tools, this was a very big problem