StorQuest - La Mesa / Commercial

Overall good move-in. Expensive for the small space.

Expensive for space. Insurance prices not listed online. Lots of hidden fees only explained in person. Rep that helped (Leah) was really helpful and did a good job.

Very nice

Very good customer service experience

Inexpensive, clean, easy loading and nice and cool

The facility staff are all super nice and the building itself is very clean. Elevators are wide and smooth. I’m very happy with StorQuest

Very clean facility, friendly staff, and very organized.

Everything went smoothly in storing my daughter’s dorm essentials. The paperwork was easily done by the manager, and the staff is very helpful. Very clean facility.

Friendly staff

Cleanliness and customer service is # 1 for this storage site.

I simply just love Sam she’s great!

I love it that the air climate is good the hospitality as well as customer service is great. I’ve been to a few others and nothing compares to this place. Love love love love love this place!

Love having interior unit with climate control!

I love these storage units! They are super clean, totally climate controlled, very convenient, with great access hours.

Nice clean facility.

Nice clean facility. Pricing isn’t bad for the cleanliness and security of the facility. A couple hidden fees on move in but nothing outrageous.

Terrible customer service

I was not informed about moving in before 6 pm so that the person in charge could unlock the unit. I arrived at 8 pm with my stuff as well as my friends stuff- we had around 20 boxes only to find out we had no access to the unit. We tried calling the helpline number and were told everyone lives far off and won’t be able to make it. Since I was leaving the country the next morning at 8 am there was no way I would be able to keep my stuff in the unit. I had paid for 6 months altogether. After waiting and asking for help for over an hour nothing worked. My friend had to leave with her stuff and as I was waiting for my car, I received a call saying someone is on their way. Mind you, if I received the call a min later I would have left the place without having to keep my stuff.

Would recommend for friend

Process was honed posted online. Time limit to enter should be extended without direct deposit.

Great faculty, sketchy area

The place is great with great staff but since it is so affordable the people around there take advantage of it.

Very impressed with StorQuest

I was looking to rent a storage unit and call some of the other places first and no one would answer the phone. So then I called StorQuest and Edwin answered and was very helpful explaining about the different unit prices. I came in the next day and Julie showed me the unit which was perfect for my needs, she showed me everything that I needed to know and we signed the paperwork in no time and we put some things in the storage unit that day. I was very impressed with StorQuest and their staff.

Convenient

Julie at this location was extremely helpful. She helped me understand the price differences between floors. Julie greeted me with a smile and friendliness. It's a great feeling knowing that their still employee's who work as customer service, really practice customer service.

Responsive staff

Fast response to initial email. Staff tried hard to get answers to my standard and not so standard questions. I miss having any small trash can and an area to recycle boxes as in some competitors.

already did

very nice and comfortable the office people were extra nice and made me feel relaxed and feeling like I made an excellent choices of storage

Great storage. Hours is only gripe.

Price is decent. New facility so it’s clean and security is top notch. Access is limited to 10pm Mon-Sat and 5pm Sunday’s. It made it difficult to get my household goods all in on a Saturday with the rental truck only being available to rent at 3pm but other than that great place.

The best option for the price

I'm very happy with this facility so far!

Great Employee and Great Facility

Was looking online for a storage unit near my house I'm moving to. Found this one right between work and home so I decided to move in. I was able to come in and see the unit before signing anything and was very impressed. Furniture carts available for customer use, elevators for the upper levels and bathrooms just in case. I also love that you get longer access hours if you sign up for auto-pay.

Nice place, clean, easy access from I-8.

Really like the place, got what I needed for my needs. Was kinda surprised by the mandatory insurance but it wasn't an extravagant price. My sons like it too.

New facility

New facility, not a difficult location