SmartStop Self Storage - Phoenix - 4715 E Baseline Rd 2

Good Deal

Very nice front desk staff and great pricing. Only complaint so far is that the don’t have very many carts for the indoor, climate control area…and at least one of the cards is very hard to maneuver. Otherwise, a very good deal!

awesome customer service

it was a good experience the manager Tanya made everything easy-going gave us a tour of the place explained everything we needed to know, she was great making sure that we was comfortable and offer us water's and once we decided to get the storage she made the paperwork part nice fast and easy to understand ЁЯША thank you for the great customer service hope everywhere the service was like this.

Cool

Very nice facility. Friendly staff

Good job

Receptionist was very nice, and attentive. Provided me with a lot of information and support.

great value

like the price, climate control and clean. The employee that took care of me was thorough and very helpful

Choose someone else

The day I moved in the lock was not off my unit and because I moved after hours I couldn't get ahold of anybody. I had to pay a different moving company to come out the next to move my stuff in. My second payment came up and when I logged in it said late payment. When I called it was prompted to an automatic called back and never received one. By the time I actually able to speak to someone they added on a late fee. When I asked customer service about it all they said it wasn't applied to this morning. And they can't waive the late fee. After that they just hung up on me. The WORST CUSTOMER SERVICE EVER!!! Not too mention the store rarely answers their phone and mailbox is always full.

great overall place to store your memories and know their safe

I've been with this facility for about 6 months o e never had an issue with any team member infact I was the one late on a payment and while I know it can't be done all the time they waived my late fees as a one time courtesy. they have always gone above and beyond to insure my satisfaction in doing business with them. o really I'm very satisfied with this facility and I've done business with about 5 in the last 4 years none of which came close to their customer service.

Fast and Friendly

Answered all my questions, very informative. Also very friendly!

Really Great Experience

This experience was really nice with Scott. He was very nice and showed us our unit, making the experience painless. The only thing i would say is that they need more carts.

4 out of 5 stars

I have 2 units at this storage facility and overall it is a decent place to store. Good online deals (via sparefoot.com), fast easy move in process, good location, and secure. Only 2 things I would change if I could would be they need to have an after hours number posted in case a tenant is late (after 10pm) exiting the gate. I have accidentally gotten locked in the facility because I was 4 mins late leaving. There is not a phone number to call when this happens and I have never seen a storage facility NOT have an after hours number to call in case of an emergency/nonemergency. That being said, the second thing I would change is the ability to have 24 hr access for business professionals who operate at any time of day and night. But overall this self storage is a 4 out of 5 facility.

Well Kept, Helpful Staff

I went to see many storage places (other companies) trying to find the right one and seemed like something was wrong with each one i visited. I was so glad to find this place. Scott is very helpful and professional. Everything is so expensive right now but I am comfortable here. There's a locked gate, the place is kept clean, move-in was very easy.

Clean and tidy place

I was given some inaccurate information while I viewed the facility the day before I moved in. I am yet to measure the storage space because I do believe the space is smaller than advertised. This issue caused me much anxiety and difficulty.

Super nice

This place has great customer service and they're super nice

Beware of hidden fees…

Overall I liked the premise however; was not made aware of 2 things… 1. Must insure the unit or pay $11 per month with them 2. Must take a cylinder lock or pay $20 with them. Had I been informed I would have been prepared.

Perfect

Its nice, cool and secure. The guy that helped me helpful and nice. Property was well kept and guarded. Love it

deals. Air conditioning units.

I like things so far. Let’s see if everything works out for everyone. Positive things should happen. No worries here.

Great prices cool air conditioning plenty of availability.

I like this place so far. Great discounts. A little farther drive from where I’m staying. Dirty hallway’s around. Hours of operation are nice. Thanks

Good pricing and customer service

Good pricing and customer service

hidden fees

One person working, long waits. They will require you purchase insurance that they have, they don't tell you this ahead of time so you can try to get your own. They will also require you purchase their special lock even though other locks will fit. I had a lock that would work. I saw some other units with regular locks. They will raise your monthly rate as soon as they can.

Great

The person helping me was wonderful, however he needed help there was a long line waiting