American Self Storage #2

Did a great job

Great customer service representatives

easy arrangement

Management was wonderful. Looking forward to our future relationship

Helpful and convenient

The process was easy and the woman at the front desk was very helpful every step of the way. Thankful for people like that

Quick and easy

I like how when I called because the door was locked she took care of it right away. I was able to get moved in with ease

Happy Camper ЁЯШК

Great customer service, she went through everything step by step in detail. Showed me the unit before any paperwork was done to make sure the unit fit my needs. Very clean. I definitely recommend this place . Happy Camper. ЁЯШК

Great service, clean unit

Friendly service and very accommodating making sure the storage unit I reserved would be enough space. Storage unit is well built with a good secure door on it and was very clean inside.

Total Fail Re: Regional Manager (So she claimed)

I reserved a storage unit online, upon arriving I requested to see it in-person before I committed, having been my first time to rent a storage.Boy was this was a huge mistake,heavy set gal sighed obviously annoyed with my questions, stated "she was on her way out!" Snatched her keys up, saying in a rude tone,that she was only stopping by there to take a few payments, Her daughter who was the actual manager had an emergency having to leave the state suddenly. She then proudly claimed to be the Regional Manager and asked for my name and # to be contacted when her daughter returned? Needless to say I saw no reason to ever return much less deal with her daughter after the 'Regional Manager' was so pleasant, hahaha but I did get her name, and it was "Ashley." Recently learning that the "WEDEL" family owns this property and several others I was appalled and needed to share my experience so they know what they are paying their (if she really is) the regional manager to do ..... to run off potential longterm customers!

Very unprofessional office associate

Very rude, unhelpful, disrespectful confrontational lady. Has minimal knowledge when it comes to problem solving. SMH ????

Friendly staff

Staff was very helpful and friendly

They seem to have a person there during working hours

They were fine. I don’t really have much in the way of a comment. They could stand to fill some of the potholes in the driveways

Very Helpful and Friendly

When I arrived I found the unit I had reserved was to small. The manager was GREAT, she made the transition to another unit almost seamlessly. SHE IS GREAT.

Online Pricing not honored at store!!!

I ordered a 10x20 unit online on 1-18-2021 for $65.00/month. Which is online still listed at that price. I received a call about my reservation and was quoted a higher price. The lady stated they were having issue with the online pricing, it was incorrect then refused to honor the online price. This is the second storage facility that advertises a certain price but then wouldn't honor it. I didn't have a chance to rate the facility but that there in itself enticed me to look elsewhere!! Reservation code: W9KDQNH2C

Great, quick, decent priced storage

Easy to set up appointment and get storage unit. Convenient. Fair price. Jason has excellent customer service.

Very easy to complete the reservation

Jason was very responsive and helpful. Thank you

Great manager!

I arrived after office hours from out of town. I called the number and he met me.the next day he helped us with the gate as we were unloading till after the gate locked. Very glad we rented from here.

Everything went well

Went well at the storage facility that I rented

Perfect for what I needed

The staff was very friendly and helpful! The units them are fine however I wish there were a bit more sealed at the base of the unit.

Time management

I dread going into storage facilities but the CSR there made everything easier and faster. Thanks again for the easy experience.

very friendly and helpful.

The staff are willing and able to help make you feel comfortable.

Good for the price.

The manager was very kind, helpful and flexible when we realized the unit I had rented was going to be too small.