CubeSmart Self Storage - MD Rockville Research Pl

A lot things broken

I used his facility because it’s close to my home and convenient. But last time I used this, the doors won’t open, it was broken and customer service hang up on me 2 times. The manager didn’t answer my calls. I had to return home with my truck still packed with things. I was not able to store anything that cold and wintry day. Last Saturday, the elevator was broken so I had to go around to find a working elevator. There was also no cart available so that took about 45 minutes of my time looking for elevator and cart. They should add more carts specially on weekends and make sure the elevators are always working and same thing with the doors. Another important thing is - have a helpful customer service or technician always available even on Sundays.

Stress free storage but at a price

Great storage unit, great customer care but on the expensive side

Very Helpful and pleasant front desk

The Storage has easy access and wasn't crowded. The staff was friendly and helpful.

Excellent service

Excellent service, clean storage facilities, availability of access to property.

Nice and clean storage facility

The registration process was easy and the staff is very helpful. The facility is very clean. We were given a tour first to make sure the unit was acceptable.

Great price, staff and facilities!

The website is user friendly, easy to make an online reservation, staff (in person) super friendly and helpful. She answered all our questions and took the time to explain everything to us. The facilities are clean and always smell fresh.

Easy in easy out!

Convenient to get to storage area and easy to load to storage. Enough space to store all my belongings.

great experience save one issue. See below

Constructive criticism: my access code did not work. Had to call customer service who were great and helped sort it out. Cost a lot of valuable time on a stressful day.

Clean, well kept, great staff.

I was assisted by Rosalyn who was courteous, efficient and helpful. The move went smoothly and took much less time than I thought. The facility was well maintained and spotless. Highly recommend it.

Excellent facility. Confidence inspiring.

Excellent facility. Confidence inspiring condition. Overall, an easy and excellent experience so far.

Happy with Cubesmart

The team there has been responsive and communicates well. We got lucky to find a storage unit near us for a good price. Very happy.

The Best of the Best

Everything went as planned and I didn't have to wait for anything/anybody. CubeSmart is professional and has everything down to an art. I would recommend them over all other storage businesses.

Great all around!

The staff was kind and helpful, quick even when they were busy. Facilities easy to use and safe

Excellent experience

Wonderful customer service and super clean facilities.

Great place to leave your stuff.

Cube smart is a nice storage place to put your stuff in. I got a good price on the space and it was very efficiently done real quick and easy. Plus it is close to home which is good too. Future wise will use them again.

Good service

Very clean and convenient location

Great Faculty. Staff was awesome. Easy process.

I worked with Kay. She was kind and easy to work with. Everything was ready as promised.

Satisfied

I was very pleased with the sin up of my storage unit> Mr. Johnson was professional and very courteous. He took me to the unit before I even signed any paperwork to make sure I was satisfied and I am. I think I made a great choice on the storage facility I choose. Also, the price that I got was exceptional for the size that I got 5X5. Very pleased with everything.

Easy to rent

Easy and affordable rental. Close to my college.

Everything went smoothly for the delivery of furniture to be stored.

CubeSmart staff have been a pleasure to work with, including Johnson, Kaleia, and Bob (?, manager).