Public Storage - Lakewood - 7701 Bridgeport Way W

Very quick move in

David was very friendly and helpful

Easy Peasy during Pandemic

Was concerned of course during a Pandemic that I would find what I needed and feel comfortable with during these strange times. Set up everything online quick and easy, met at the facility where they had the office set up for safe distancing and limited physical requirements. Was a safe and secure move in and the facility kept communication simple and easy through text and email. Very professionally done.

I give you a 4 because the staff was...

I give you a 4 because the staff was good and on it, but my door and lock is broken and she explained takes a lot to get fixed, so my belongings are in there, not sure when door will open or if I can lock, but over all I had a good experience.

Wendy working there was able to solve a...

Wendy working there was able to solve a problem. I reserved online weeks in advance a 5x 10 unit drive up. It was double booked. And the one I was told was reserved was given away. So I had to take a hall way one. I ended up going with a 5x15 instead. Was a perfect t fit for storing the ex husband's belongings till divorce final. The price was even cheaper. I was very pleased by her customer service. She was extremely knowledgeable. And very understanding of the situation I am in. Wendy was outstanding. I would recommend this storage unit company to my friends. 2nd time I've rented from this location.

We had great help from Wendy

We had great help from Wendy. The site is very small and a little tricky to navigate.

I love public storage although I can't...

I love public storage although I can't wait until the hours on the facility go back to regular but I'm still impressed

Great Job!!!!!

Kevin was great. He was very thorough and considerate of my needs. He made everything simple and yet effective. My hats off to him.

Review

So far, my experience at Public Storage has been exemplary.

Tay from Bridgeport she was very helpful

Tay from Bridgeport she was very helpful

Great facility!

Tay is awesome. Clean grounds. Well secured. Good hours.

It was mostly a good experience

It was mostly a good experience, except for the fact that someone gave away my storage unit the day before my move in...which I had made a reservation for. They ended up giving me another unit that was down for maintenance, because the door was very difficult to open. As someone who works in management myself, I feel that you need to amend the policy of giving away units that have already been reserved. I would rather have put down a deposit to secure the unit, than show up and not have it available. It worked out okay, because I had a strong maintenance guy who could get the door open, but the policy is flawed.

I had a good experience reserving and...

I had a good experience reserving and securing my storage unit. Thank you!

Great customer service. Amanda was very nice and helpful. She answered all my questions and concerns that I had. She was very thorough and professional the whole time. I highly recommend storing your things here.

Ashley did a great job showing us the property and allowing us time to consider if it fit our needs. She carefully and fully explained our requirements and options in a thorough, organized and friendly manner. We greatly appreciate the efficient and pleasant service!

I like the way I was helped. very nice, polite, and courteous. all my questions were answered although I didn't have much considering everything that needed to be explained was. I would tell anyone come here and they will be happy

Ashley was awesome! She was very professional and explained my rental agreement with ease. This was a very painless experience. Great job!

Ashley did an amazing job of helping us in a timely and friendly way. We felt like we were leaving our personal items with family! Thanks sooooo much for making a somewhat taxing time on our lives a little bit easier with your great customer service. Smiles go a long way too so thanks for cheering us up!

Our experience was and is great!

Our experience was and is great!

I loved it

They helped me find what I was looking for and it worked out.

AMAZING!

I truly had the BEST customer service ever. I got lucky because I've had bad experiences, however Tay from the location on Bridgeport was so very helpful! She was friendly, showed me my options and even brought things to my attention for packing that I hadn't even thought about. For an expanse, I never thought to use separators for my glassware, a cover for my mattress or even this little pod that traps all moisture. This was first storage so I had never really thought about packing. My overall experience was really great. I'm glad I chose them.