Public Storage - Carpentersville - 243 North Western Ave

FANTASTIC

Pulled in lady was there and shown us my spot.great place for a great price.first month only a buck can't beat that.

Simple and straight forward rental

Shopped around a few local places and this was the best deal and just as important, the process was quick and easy. Other places took longer to describe all the extra fees and steps than this place did to actually set up and pay for the rental.

Great place for storage solutions

Terrific place to store your stuff

Storage made simple

Searched online for a storage space for my travel trailer. Found the right space at Public Storage Carpentersville. I was able to reserve the space and complete all of the paperwork online. Received a text with the gate code and instructions. All accomplished in less than an hour!

Disappointed that snow was not removed.

I had scheduled the drop off of my trailer days in advance. When I arrived I was told there was a little snow back where I was to park the trailer. I realized too late that there was at least 8 inches of snow. I buried my truck and trailer. I spent 4 hours shoveling as I waited for the snow removal company to show up. The attendant that day was very nice, but it seems that this was out of his control. In my simple mind, I had made an appointment to drop off my trailer so it seems that management at this facility should have ensured that the snow was removed. To clarify, it had not snowed for several days so this was no surprise. I had traveled from South Dakota the day before and had planned to travel back that day. Due to this snow delay I could not get back to South Dakota and had to stay an additional night in a hotel. This failure to plan cost me in excess of $100.

Great location, nice people

Great storage facility and very helpful staff!

The Carpentersville Public Storage

The Carpentersville, IL location is amazing. Samantha is a huge reason why I chose to store at this location. Her kindness and friendliness are better than anyone I have ever observed. The property is always clean and well maintained.

very convienent ,clean ,easy to talk to.

my only problem is the move in special they say its a dollar for the first month they started charging me right away . I should probably note that I haven't talked to them yet.

The gentleman that help was very...

The gentleman that help was very knowledgeable and pleasant

My experience with Public Storage is...stress free

My experience with Public Storage is excellent Choosing Public Storage was the best thing for me The Registration was a easy procedure with the helpful staff I'm totally satisfied that my personal things are stored in a secure storage location

Fantastic service & storage

Samantha was fantastic. She got my paperwork, locks and space through so fast. The storage unit was clean, and at no point did I feel like I was rushed or forced over a barrel with "options".

Rachel was very helpful

Rachel was very helpful, courteous and professional. She helped me get the right unit for what I needed.

At no time during the reservation/quote...

At no time during the reservation/quote process was I told that I HAD to purchase their specific padlock and insurance. If I have to sign something that states they are not liable for any theft then there is no reason for me to get those items from them. I will be removing my stuff from storage with them as soon as possible and will be sure to share with anyone and everyone not to use them for any storage needs

Everything as advertised

Good staff,communication,and facility.Price was best around..

Quick n Easy

Quick. Easy. Friendly staff. Clean hallways in climate controlled space. Only reason not 5-stars is that the online price for the unit I selected/reserved was a slightly lower price than what it translated to when I signed everything on-site and picked up my keys. I even showed the employee the online price and she couldn't understand why they didn't match. So I'm paying slightly more than what my online booking indicated.

Great service !!

I was very happy with my experience with Public Storage. Helped my nephew the weekend before.

Thanks Samantha for all the info and help and making my experience a good one..

Samantha was a pleasure to work with

Samantha was a pleasure to work with. Very knowledgeable and helpful. Great pricing.

Samantha was amazing to work with. She is extremely helpful and very knowledgeable. She made this experience easy and effortless. I would highly recommend this business. The facility is very clean very well taken care of and very secure. This storage facility offers peace of mind for your storage needs.

Samantha were the best in everything from customer service through final signing the contract. She was a life saver with helping me holding and keeping me posted with a parking spot availability till we finally got signing up the contract. Thank you for all your help and support