Public Storage - Smyrna - 2490 Herodian Way SE

Service good

Good customer service I will tell my family member about your store

Drop the ball / terrible experience

I needed a space to store my vehicle on the outside. I paid for a 10x20 she sex that's what I needed . When I went to takey car to the space the gave me a inside space .no car can be stored there . It was a wrong space.

Love it

Great customer service friendly staff and clean environment

Clean, Convenient location. Great Customer service.

Location was very clean, customer service Rep was very informative and courteous. Gave me information about resources and shops in the area, Check was smooth and expeditious! Erica was told me everything I needed to know! Thanks again!

Hours of access are horrible.

I’ve never heard of a storage space that is only accessible during regular office hours (9-6). This is terrible for my schedule as I work regular business hours. I would NEVER recommend this place because of that. They won’t even allow you to unload after 5:30.

Samantha was professional and engaging...

Samantha was professional and engaging upon my signing up. I had no problems with the location and adjustment. I am happy I signed here.

Great Place!

Samantha, the facility manager was an absolute pleasure to work with! It was so easy and simple to get set up! She was very accommodating and so sweet! I will continue to do business here and highly recommend!

Safe and easy to use storage facility

Easy access, property manager is very friendly, overall great experience so far!

Public storage does not value their customers

I've been a customer with Public storage since 2013. I was renting a 10x15 unit and Public storage continued to increase the price every 6 month. It was a $30 increase or more, not just a $10 or $15 increase. They do not value loyal customers or want to keep long term customers. This caused me to downsize my unit.

Great location

Great location, great service and great people.

Everything was fine

Everything was fine

Kaelynn was awesome Thanks again for...

Kaelynn was awesome Thanks again for great customer service

People at this location very nice

People at this location very nice, and Professional. The only problem I see, is when the office is closed, and I don't have a pulling cart to use.

Great check in process

Great check in process; efficient and fast.

I reserved 2 units and had to rent...

I reserved 2 units and had to rent another -- the prices on the web and the call I made are different then what I had to pay. It was too late to cancel because I had movers coming and no time to change -- this was not the best experience at all

Have maintained a storage unit at this location for many years. The staff have been some of the most friendly, helpful and professional people I have worked with. They are always willing to go out of their way to meet my needs with storage location and size. Kailan is a great asset to the business. She really cared about me as a tenant and was genuinely interested in helping me manage any storage issues that might arise. I highly recommend this location.

Expect to deal with a rude manager and other staff worker. The Manager was never friendly and acted like she never wanted to be there. The other woman spoke to my partner an I as if we were her children, like calling herself our mom, or saying, "Honey Bunnies." It came off as rude and disrespectful. Other than the staffs attitude, the facility is lit well, odd hours but always had parking in the lot. We chose this public storge because it was in the middle of our two homes as we moved. Just note that they bill the 1st of every month, regardless of the set up date. We were in and out with our belongings in two weeks.

Tiwaunas has great Spirit and great customer service skills. She knows her job as a manager And makes you feel right at home. Blessings God's Daughter! Elle

I must say Miss Tiwauna was awesome. Very helpful and friendly. She made sure I understood everything and went over all paper work. Her customer service skills was just phenomenal to me. Keep up the great work. Store 25594

Really nice, clean, "safe," & well-lit property. Staff is extra friendly and go over and above the call of duty to assist its customers. Very thorough and detail in explaining contract agreement. Gives a friendly/courteous reminder/call about your account. I'd like to give a BIG "thank you" to Ms. Tiwauna at this location. She really showed how much she cares about the customers by going over and above the call of duty in assisting me with my urgent storage matter/needs. Your excellence in customer service does not go unnoticed and is an excellent model of obtaining customer retention and positively impacts company's triple bottom line.