Public Storage - San Jose - 150 Tully Road

Customer service process move in

It took so much before I was able to move in. Picked up a key to pick up a cart, needs to code when using the elevator , when done , needs to go back to the office to turn back the key for the cart .

Easy set up online & app

Just wanted to clean up & put some stuff in storage,Young lady upfront (sorry, forgot her name) was nice & helpful with the map. All the paper work online is straight forward. The Bluetooth capabilities on the isn’t always the fastest but it works pretty decent.

Effective, but needs some better instructions

Needs some better instructions

I'm ok now

I suggest that the customer service should be improved

I have a bad experience with my rental

I hope that the service will be better for your customers

over all we were able to start putting items in our units

great units allot of space great customer service easy access to units fast service

Good location

So far so good just the hassle with the dolly’s

There the best

I would love to recommend family and friends there

Quality.

Just right. I transfered from your easridge location.

Activated Alarms Did Not have Security Response on 1/1/23 !

I like the facility with the versatile options and the location. However, I showed up on New Years Day at 8:30am during their access hours to help my mother in her storage and the codes were not working for access due to an activated alarm in the building that was blasting. We went to the front sliding door where the office is located and found that one of the sliding doors was completely off the rail and open for anyone, including intruders. We waited until 9:45am to see if security would respond to the activated alarm and no such luck. It doesn’t make me feel my belongings are very secure there. I have insurance coverage for my storage but this shouldn’t happen even on a national holiday.

Review

Awesome for the price can't g wrong !

Easy cheap clean

Very reasonable unit, staff is awesome

Too high for the service

Limited hours: 8:00am to 6:00pm - they will literally lock you in if you are 1 minute over, and threaten you, even though there is someone who lives there on site. All bathrooms are locked; you have to go to the front office if you are working in your storage and need to go. They raise your price without warning, claiming "market price" but when the market price goes down they will not lower it. So the longer you stay the more you pay. Wouldn't you think that loyal customers should get a break?

Super friendly and well run

Booked 2 units here after a dreadful experience at another storage company. Staff here (especially Mike) were awesome. Went out of there way to get me setup and move-in ready.

Clean and Friendly Public storage!

Very friendly and helpful staff. Very clean facility with easy access.

Grreeeaattt

Very friendly rep Z. Readily available to help.

I was having a very hard day filled...

I was having a very hard day filled with anxiety from a last minute move. This was the 3rd place I stopped hoping that I can find a place to store my things within my budget. It was such a relief to know that I was where I needed to be. The customer service was great, and the employees were very helpful even the ones that weren't behind the counter. I appreciate the way the whole process took about 7 minutes, and it was totally effortless. I would recommend this place always. I don't know if it's different at other locations, but in San Jose right off of Tully...that place is a real life saver for me.

Better than expected

Great storage facility! Better experience than expected for securing a last-minute unit.

Unfortunately I just moved in and they...

Unfortunately I just moved in and they let me borrow two carts to move my stuff in. Never did they tell me there is a one cart limit. I went back a couple days later and they said I could only borrow one at a time even though we had two IDs. The person at the desk said they were extremely busy. When I went to grab my cart they were all there and none borrowed. Just don't understand the service.

Great move in process

Great move-in process and was really engaging in showing me different options to choose from. I decided to go with bigger unit since it seemed to fit my needs better. The staff was great and easy to work with.