Public Storage - Merriam - 7100 W Frontage Road

Friendly, helpful and good price

I recommend this storage company

Poor customer service after application.

I was assigned a unit that was not compatible with my needs. Even though I indicated I needed boat storage, I was assigned a unit that was not accessible for a boat on a trailer. The lady on the premises Monday, 5/27 was very willing to make a unit switch but did not seem to be familiar with the computer system. The additional administrative charge due to the change of units should not have been charged to me, as the assignment was done without regard to my expressed needs. Two days later, the on-line access through the application on my phone would not work. The system displayed the message that the gate could not be found. I called the local facility and left a message but have not received a return call to date. Very dissatisfied with this storage facility customer service.

Easy to find easy to move in.

Found the storage before it opened. Downloaded the app and opened the gate at 6 am and proceeded to unload.

maybe a virtual tour might be better.

The storage is clean. It’s a much older facility and the lot needs pot holes fixed all over it. The pricing could be better. The office staff was amazing and helpful.

Great space, Great access, Easy to get to!

Great space, Great access, Easy to get to!

Quick Response

Great prices and speedy customer service!

Very helpful

Staff very helpful they went out of their way to make things easy. enjoyed the interaction.

Great people

Manager was super fantastic and Abby who had started that day was amazing. They both made me feel great.

Good price, friendly manager

The pricing was great for what I got, and the manager was super helpful.

Great customer service

Lindsey was great. She made my move in experience great and easy.

Nice facility!

No issues! Amanda did an excellent job!

You have to carry their manditory insurance at an additional $15 a month!.

The day I moved in I was NOT told or even in the description that I had to carry their mandatory insurance. I already have rental insurance and that raised a 5×10 from $44 to $59 plus tax. As I was already packed and need the stoage locked ASAP, I was really unhappy. Kinda misleading.

The office lady was awesome

The office lady was awesome. I signed up online, and she called me less than 5 min later. Very clean and well kept facility. Recommend public storage to every one.

it was fast informative and I was very...

it was fast informative and I was very satisfied.

The storage manager was extremely kind...

The storage manager was extremely kind and so helpful. She let me know when she is available in her office if I need any sort of help. She even know some of the other storage unit holders that she has helped before as she gave me a tour of the property and my unit.

Great Customer Service

Lindsey made sure my move-in process was easy and painless. She also made sure I had everything I needed to protect my items!

Very efficient

Very efficient. Very courteous associate helped us in all ways.

Just glad to be back at Public storage

Just glad to be back at Public storage. I've utilized other companies and I have to admit for value and security I'm again glad to be back

We had an awesome move-in with help...

We had an awesome move-in with help from Frances at the Merriam, KS Public Storage. She is amazing. She really went above and beyond to make sure we had a good move-in. She gave us lots of tips about things we hadn't thought about for our storage, and gave us an awesome unit close to the gate. We love her!!

Friendly staff

Friendly staff. Helped me with everything I needed.