Public Storage - Sterling - 45941 Old Ox Road

Beware of rent increases

I chose this facility over 3 years ago because of the affordable rental prices. Little did I know how often they were going to be raising my rent over the years. My rent has increased by $80 every 6 months, and the unit is quickly becoming unaffordable. I wish I had known about these insane rent increases ahead of time, I would have chosen somewhere else. I do not recommend this place, and I will be moving my items out as soon as I can.

Está muy bueno

Está muy bueno el storage y espacioso

very clean and easy access to storage

I am very pleased with my move in last Sunday. The lady that helped me ( sorry I did not get her name!) was extremely helpful and professional. I would for sure recommend this location!

Very easy

The process was done online in minutes, was given a gate code , unit number and everything very fast. The unit is clean and facility is easy accessible. No complaints here!

Quick fast cheap and they call you back

Unit was clean, getting there was easy, staff was nice.

So far, so good

The rate is always fantastic when first moving into a unit (first month $1, etc.), but because they reserve the right to raise their rates at any time, it can get a little tricky. My last rental in 2021 started out costing about $13/month for a large room. By the time I canceled it 3 months later, it was already up to $160 and about to increase again. I'm hoping that won't be the case this time around!

Quick and easy storage solution

I looked online for a storage space near Dulles Public Storage has more than 1 facility and more than 1 rental option. I did everything online, it was smooth and easy.

Easy, convenient, affordable

Happy so far!!! Lots of easy space.

The storage unit was cleaned

The storage unit was cleaned and recognized

Good I will recommend.

I will recommend. It is clean and good location.

Spacious facility

Access is from 6am-9pm. Conveniently located and accessible

Difficuld to find the unit due lack of information

It was difficult to find the unit because of the insuficient information provided. First, there are 3 building on this location: building A, building B and building C. I was given only the unit number, but not the information on the floor number or which building it is. Also, there are no arrow signs on each of the floors that would direct the customer to the ara where the unit is. So, it turned out that my storage unit is on the secod floor of the building C. All of aforementioned would be highly helpful. Also, the management never responded my messages left after the office hours. Since I was paying the 2 movers $100.- per hour and came tired by a moving truck from NYC to Sterling, VA, and Public Storage office was closed, at the time, I was not happy to be roaming through the whole complex for 45 minutes to find my storage unit.

Great customer service

The guy that helped to check me in was amazing. I have never had a storage unit so he walked to through the entire process. Great location

thank you

thank you...........................

Good location. Clean property. Secure. Good price

Good location and excellent service very clean and secure

Good value

Selected this storage unit from among several in the area based on price, climate control, and proximity. Subsequently identified 4 levels of physical security. The manager took the time to show me the facility and answer questions. Recommend selection.

Very nice and bigger than I thought

Hard to find where it was at but overall very nice and exactly what I needed

Just what we need

We got our unit for a good price and it is more than enough room for our things to store. Someone even called to follow up since we were unable to move in on our move-in date, which was nice.

Awesome experience

The sales person gave me all information, it was fast check in, it was easy to move.

Online reservation is not enough

After I made my online reservation, there was no indication that I could lose the space I reserved if I did not complete my registration online immediately. As a result, when I arrived 7 days later to claim my space, I was informed that it was no longer available and that it was incumbent upon me to complete the registration online to secure it. I have reviewed the materials emailed to me and that was not stated. Luckily, I got a good deal on a remaining space. I also would have appreciated more transparent pricing when making the online reservation in terms of clearly calling out the added cost of insurance and the need to buy a cylinder lock. Also, the elevator closest to our storage unit was out of order which resulted in a much longer walk to move in our stuff.