Public Storage - Falls Church - 400 North Roosevelt Blvd

Nice place

Easy to find. Units are a little tricky to find so would love some more directional signs but overall its great.

Very smooth move in experience!

No complaints here. The facility was well maintained and move in was very easy

Nice service

The guy when I show up he was really good and nice attitude. I was sep 21 around 2pm. Thanks really nice service and nice , clean place. рџ‘Ќ

Thoroughly disappointed

Due to medical issues I reserved a unit at this facility without seeing it in person first and I bitterly regret it. I had previously had an excellent experience with a brand new Public Storage facility in Fairfax, but this was a completely different experience. This location is old, rusty, dirty, dark, the customer service was terrible, I was made to wait multiple times when I came to fill out paperwork and could not understand the man at the desk because his accent was so thick. I was made to purchase a special lock for this location and couldn't use the lock I already had, and was not told until I was on my way over that I was not eligible for the introductory promotion. I'm saving a couple hundred dollars a month, yes, but I'm constantly worrying about my business inventory being damaged by leaks or mold. By the time I got there I had no choice but to move in, but I will be moving out again just as soon as I can. This place is disgusting and I strongly encourage potential renters to look elsewhere!

Easy move-in!

Super easy move-in. Just show up and go to your unit and everything is there for you to move into your unit.

Good customer service

The property manager had step in and helped me with my concerns and made me feel great about having the unit there.

Very easy to get around.

Ok great. Nice facility, easy access, great help and overall a good experience with you

Good place for storage and smooth move-in

I moved into my storage unit recently. The customer service and move in was a smooth process. They were prompt and answered my questions attentively. The unit itself was fairly clean and well lit. It was easy to access from the loading dock and there was plenty of carts around that made the move quick.

The person that helped me was very...

The person that helped me was very friendly and knowledgeable. I feel like my belongings are in great hands.

Efficient Process, Helpful Staff

We made our reservation from outside the Virginia area and the process could not have been easier. The staff immediately contacted us to finalize our reservation and when we arrived at the site to complete the paperwork, we were served promptly and efficiently.

Excellent staff and reasonable pricing

Staff member Melvin was extremely helpful and stayed late to ensure that all of my paperwork was complete and all my questions were answered. I was able to also upgrade to a larger unit on the spot after reviewing the first unit I requested. Good location and great facility with very reasonable pricing. I highly recommend for storage needs.

Friendly, clean and secure

Very friendly personal, in a clean and secure facility. Only suggestion is that information which I had entered online not have to be reentered from scratch at the office

Friendly staff, easy to maneuver, feels safe

I have never used a storage facility before but this first experience has been great. I have had everything explained adequately to me (that i am aware of). The employees have been very helpful and it has been very easy to move around and move my storage by myself. I feel safe at this facility as it is gated and has lots of motion detecting lights so I know when someone is coming.

Positive Experience

David was friendly, courteous, & helpful.

No issues with procuring unit and...

No issues with procuring unit and getting paperwork cleared. Unit was clean and facility looks to be in good condition. On-site staff was very helpful and answered my questions thoroughly.

All personal was very helpful and...

All personal was very helpful and caring they offer the best storage at the best rate. We are very happy . This is the second time we rent the storage and we keep been very satisfied.

Very good experience

Clean and easily accessible. Feels safe and staff is helpful and friendly. My only suggestion is to make sure that the door tracks are properly lubed when a new tenant signs on.

I came in to buy packing supplies and they showed me all of their merchandise. The staff was very helpful. I would recommend this public storage!

My experience at the falls church

My experience at the falls church, Virginia public storage was great. Nice people, knew their stuff and quickly got me started. Thank you guys!!!

Neat and clean with good access like the others said, but they send you the bill way in advance of when it's due (as a reminder?) - you can forget if you're not careful. The thing that really irritated us was that they raised the cost of the unit after 3 months by about 30%!! We went and pulled our stuff out because of that.