Public Storage - Fairfax - 11334 Lee Hwy

Easy

Everything went very smooth and the facility was clean. I will definitely definitely recommend it to everybody else thank you.

Great customer service and explanation of terms/conditions

Great customer service and explanation of terms/conditions.

Great customer service at a nice facility

I have rented many storage units over the years. The contrast between this location and others is stark. This one is clean and well-maintained. They provide their customers with a bathroom. (So rare!) There is a manager on-site during business hours who is a pleasure to work with. You will enjoy interacting with Emad. He is helpful, courteous, and devoted to doing a good job. My phone interactions with him were such a breath of fresh air after my most recent experience with surly storage staff. And after the small ways he went above and beyond the day we moved in, I didn’t want to let another day pass without recommending this location. Things like a smile during the sound like they’re not a big deal when you’re hauling your belongings, but they ARE appreciated. Thank you, Emad, for a pleasant experience. P.S. Their moving supplies are reasonably priced! If I ever need boxes or specialized moving items again, I will visit Public Storage to buy them.

A very good experience

Highly satisfying and good experience.

Great storage facility

Good hours and employee assistance. Clean storage unit. Convenient location.

Great

Perfect service, quick response and easy to book! Highly recommended!

Good space and and fast service despite C19

The Fairfax Public Self storage on Lee Highway was the right choice for me, having spend numerous days in Rockville area MD for storage for my Mustang in vain, and suddenly Sparefoot came up on the web, and I searched there, as I needed min 10x20 and close to Dulles, they found the right size plus more 10 x 30, and a hotel in the back yard, in walking distance, and plenty shopping around. So all turned out right in Dec 2020 when it was time to store my Pony for my next visit this year. Only hitch, the Public self store I used from 2019 to my arrival 22 Nov, was not cancelled at the store when leaving it, and back in my country I had problems entering my account and pay, and I further forgot my details to log in, so after some calls to the store it was fixed. now the cost per month Sparefoot gave me turned out okay the first month, and was then highered 50 $ for unknown reason. The service at the storage was excellent, and the manager took me to see the garage I rented and explained and opened both doors and was absolutely service minded. I feel very secure having my Mustang at their facility. and hope to come over to America soon and drive in it.

A review of the Fairfax location

Nice welcome to the office, as was greeted with courtesy, direct eye contact and smiles, which I greatly appreciated. The only thing is that I felt pushed ( was ) to get a new lock- when mentioned I had one for the The same Storage Company, as given ( purchased) in Arlington when I was few times over loyal client. And also the Freshener-- NON OF THE TWO I DO NOT NEED!! After receiving my credit card charge and an email on 07/08/2021, I called their offices on Saturday to inquire and express my concern on these charges. The king gentlemen said I could be reimbursed. I plan to go there this week and have these items retuned and my account credited back. I normally, through many decades, have used the Arlington location, yet this time around after ringing the 800# to make an appoint to view space, I was directed to go the Fairfax location. I do appreciate the space and somewhat reasonable rate, I suppose since its in a lower level and convenient to access the storage. So I took the Fairfax location, which is about a 1/2 hour out of the way drive for me. Aside, from not seeing the convince of carrying carts perk for use, everting seems safe, very clean, and great with the Fairfax offices and location. Thank you kindly!

Quick check in and awesome service!

I had an incredibly easy time signing up for and moving into my storage unit. The workers there were so helpful and gave me all of the information I need.

Helpful and Professional!!!

Front Desk helped me to find right sized storage for me. I didn't expected that he will show me the storage, he came with me and he understood exactly what I needed. Thanks for your advice. Helpful and professional.

It was Fantastic experience.....

It was Fantastic experience...... Steve the manager Could not made it any easier... I wish all people had Steves attitude ... Thanks

Excellent customer service.

Excellent customer service.

Yes I would recommend this property at...

Yes I would recommend this property at Lee Highway, to friends and family to 100%. Staff was so very friendly and Service oriented and explained so fully the agreement/contract I was signing. Staff know their job and so very helpful.

Staff was very helpful and the pricing...

Staff was very helpful and the pricing is very reasonable.

Renting and moving into the space was easy

Renting and moving into the space was pleasant and surprisingly not stressful. Terrific customer service by staff. Would like to have known about mandatory insurance in advance.

Excellent customer service -- Steve and Mr. Shah are a great team. Good location; units look well maintained and it was very easy to set up and rent.

I really recommend this place is very organize and the staff is really helpful Mr Shah helped me a lot and showed me the storage is very kind

Shah called about about my reservation. He explained me about the property and helped me with all the details about the unit.. was very happy with his assistance. The property is clean and we'll maintained.. the storage units are clean. I would strongly recommend this property.

The management was amenable to our ...

The management was amenable to our needs, and helped us get the storage we needed at a good price. It is important to us that we have easy access to our stored items, and Public Storage has timeframes of availability that meet our requirements.

Extremely helpful & accomodating staff! Steve the manager is top notch. The location was clean and felt secure. I would highly recommend this storage facility.