Public Storage - Rolling Meadows - 945 Rohlwing Road

Very well maintained facility !!!

Clean and well maintained!!! Friendly Staff

Nice but rough around the edges.

Nice people but the place is somewhat run down.

Very kind manager

Very kind manager Clean storage

It was an easy transition

It was an easy transition. Kelly was great! Just so you know. You'll need to purchase a lock from Public which is good at any Public location & you have to cary insurance. Extra expenses that I wasn't expecting.

Excellent customer service

Excellent customer service

They were so helpful and made it easier...

They were so helpful and made it easier for me. They explained everything perfectly

Very quick and easy to get set up.

Very quick and easy to get set up.

Good location

Good location, friendly staff

I received and paid for a used lock...

I received and paid for a used lock which should have been new plus forced to pay additional money for insurance is unfair.

They told me I would be refunded...

They told me I would be refunded everything I paid for 100% and I got cheated almost $40. I was a new customer and they lied saying I'd get all my money back. That's unacceptable

Paula was great

Paula was great. She explained all and made it easy to make the decision.

Upsold

Upsold everything - was never told I was required to have insurance

Transaction was clear and precise. The facility was clean and secure. Most impressive was Paula for her professionalism and attention to detail. Highly recommend.

My friend and I came into the office to pay her bilI, very nice young lady named Sally was there's to say greet me. So happy and cheerful. Great customer service, got me in and out in no time. Thanks Sally

Sam and Paula were very helpful today securing my storage unit. Sam was thorough and went over everything with me in detail. It was much appreciated!

David was very helpful in deciding on a unit. Very friendly. Would do business with public storage again if needed! Fast service was great! Ty so much public storage.

David answered all my questions. He is a strong asset for the company and knows the property well and he was very attentive. In the past,I worked with I have worked with Paula and she was great too. It was a pleasure working with Public Storage for all my storage needs.

周慮歳

The guys were on time, very polite and efficient. The estimate was on target, thanks.

Unexpected expenses

I have 2 items of contention. 1) I brought my own lock, but was told I HAD to purchase one of yours and I could not sell the purchased one back to Public Storage (44% is the cost of the lock in comparison to the storage unit). 2) I did not like the fact that I HAD to purchase insurance immediately. (24% of the cost of the rental is insurance). These 'surprise' expenses is what would make things better. So, that when I expect to pay $45 this is what I would walk out paying, not $76 (59% higher than anticipated). Other than this, the manager is kind and very helpful, and the place is clean and safe.

Great management

We were rushed to move and Public Storage was very helpful and flexible so we could get access to our storage unit right away. Samantha was a tremendous help and a pleasure to work with by staying late and giving great suggestions.