Public Storage - Frederick - 48 Thomas Johnson Drive

Car Storage

I feel like it’s a safe clean place to store my vehicle

Pleasant easy experience

Unit fits my needs. Easy application and move in.

Nice and clean area

I appreciate the service and great customer service

Erick Perez

When opening my storage unit half of the ceiling was missing. The facility was not plowed of snow. This location was on a hill and that piece road was a sheet of ice. It tricky getting down and worse leaving up the hill. The 20 truck got stuck a few time just just moving the the facility getting to the unit and leaving. Very poor conditions and dangerous.

Friendly service

I appreciated the help of the friendly women who hosted the facility

Great Facility and easy check in!

Checking in online was super easy. I was able to complete my registration and get my access code without ever going into the office.

Super nice people and clean. Helpful to the max!

Perfect and exactly what we needed.

Easy and affordable

The rental process was easy, and Kristen was helpful throughout the whole process. I found a cheaper price online and they honored it. Facility is clean with easy access. I particularly like the website because it's well organized and you can perform all your tasks there (paying, insurance, canceling, etc.)

Excellent location to and from new home...

Excellent location to and from new home and convenient to.

This facility could use better...

This facility could use better code-panel lighting, ramps, and cart access, but they are friendly, in the right location, and a good value.

Great service and kind workers

Great service and kind workers

Good service I am happy

Good service I am happy

Their customer representative was...

Their customer representative was efficient and friendly. She gave me good advice regarding the size of storage unit I needed and demonstrated how to operate the locks and gate. The door is for my unit is a little quirky, but I received help quickly when I requested it when I made a return visit several days later. I am very pleased with the service I have received this far

I paid for a new storage unit on July...

I paid for a new storage unit on July 31, 2018. I received a call from Public Storage saying that my payment was late for August. The employee was confused and didn't know why I was billed. He told me that he would call me back. I didn't receive a call back.

I was extremely happy with the service ...Quality Quick response

I was extremely happy with the service I received and how quickly I was able to get my belongings into storage.

Lotus was absolutely wonderful! Helped us find the perfect unit to store all of our belongings. Would highly recommend!

Great place, awesome staff. Even called back after leaving message just before closing time. A+++++++++

Things went great and awesome to store your stuff

Best services I've gotten in 30 years Mr. Lotus is a amazing helper. Thanks so much for your service sir.

Excellent customer service. Lotus is super helpful and very knowledgeable. Great experience. Will return if needed in the future.