Public Storage - Helotes - 12260 Bandera Road

Easy no contact sign up.

I would have to say that if there was any negative issues to include would be the locking system. The storage door only has the cylinder insert lock provided by the facility. There is no other way to lock your unit. No secondary pad lock location or availability. This means that the office must have access to your unit. With no other way to lock you out in event of noon payment or other disputes other than gate access. I'm really not the most comfortable with this. However there's always the option of other facilities near by. So far I have no complaints. It's clean easy access with plenty of room to move around.

Was pleased with the ease of reserving...

Was pleased with the ease of reserving a unit online. Property manager Mary Ann was very cordial and helpful.

Excellent service from start to finish...

Excellent service from start to finish of accession. Great response when help needed. Ease of accessibility is excellent. Will recommend to any one.

Very nice lady helped me and everything...

Very nice lady helped me and everything is great so far Thank You

It was so easy to reserve our unit...

It was so easy to reserve our unit online and then go talk to the manager to finalize the paperwork in the office. The office manager was great! She made us feel welcomed and she was so excited when we told her we were taking the unit. She even called us to follow up to our appointment after we reserved it online. The manager was great!

Great

Great friendly customer service and easy quick process.

Office representative did a great job...

Office representative did a great job explaining process and doing tour of establishment to see available units of various sizes and upsold offer of much needed materials for move. Great and friendly service. Well done!

They were very informative and helpful...

They were very informative and helpful regarding my needs.

Very nice employee and clean storage.

Very nice employee and clean storage.

Mary Ann at Helotes TX location WONDERFUL

Mary Ann at the Helotes TX location was efficient, thorough, personable, and truly went above and beyond! Very nice and customer-focused!

I'VE HAD A UNIT HERE BEFORE AND WOULD...

I'VE HAD A UNIT HERE BEFORE AND WOULD ADVISE OTHERS TO PICK A UNIT HERE TOO!!!

Overcharged me

Overcharged me. Haven't corrected my account.

Very nice staff.

Very nice staff.

MaryAnn the best

Very happy with Mary Ann's expertise. She was most helpful and very professional. Really enjoy working with her.

Mary Ann found me the perfect unit after shopping around all day long...she gave excellent customer service ...!!!

Mary Ann gave me awesome customer service took really good care of my storage needs.

Mary Ann & Cheri Are Awesome at Public Storage in Helotes. I Will refer everyone to that location.. .I am a return satisfied customer !!!I Appreciate their help with my storage needs:)))Thank You !

Friendly staff

Concerned didn't get right size unit. Staff incredibly friendly and helpful making sure my storage needs were taken care of.

On-line reservation and check-in the next day were easy and flawless. The unit was clean and easily accessible from the outside. No complaints and similar to my experiences with Public Storage in other locations.

Quick and professional

Mary the manager, was extremely professional and knowledge.