Public Storage - Clearwater - 16079 US Hwy 19 North

Very happy with my decision to come here

Thank you very much for all your help

Great experience

Easy move in process with an online experience. No issues from start to finish.

Easy to reserve

Easy to reserve, easy to pay,

Not Worth the Price

They close at 9pm every night at which time you will have to say goodbye to your stuff until the next morning. It really sucks to pay all this money and not even be able to get to my things when I need to. If I go there after work I am in a mad rush to find what what I need and get out before the gate locks me in. When I stored at Publ8c Storage on Ulmerton Rd and I was at the gate at 9pm to leave, I was locked in and they made me call the fire department to be let out and was chewed out by a cop so I fear being on the wrong side of the gate at closing time here too. I am also being charged more than the price I was quoted, no response from customer service when I messaged about the rate error. No staff on property at this location.

Great

Great place to store your things!

Great service

GreatEasy online service no complaints no worries really great with communication when they called to confirm very clean storage unit more space than we really need it just all-around great great great great place

Self storage

Great location. Self service assistance at kiosk was very helpful.

Move in

Jerry is very polite and welcoming! The whole experience has been easy and straightforward

Trying to get to speak with a live...

Trying to get to speak with a live person is difficult. When I did finally speak with the ladies @ 66th location and went in person they were delightful. Unfortunately, when we opened #153 @ 16079 US Hwy 19, we found the ceiling had deteriorated with moisture and mold and pieces of it were falling into our belongings. When I tried to speak with someone about it today just to report it, she told me that she couldn't discuss it with me because it was not my name in the unit, however, when I tried to explain, this unit is for a business and that person is no longer employed with us, she told me she couldn't speak with me, that I would have to get that person to call them. The ladies @ 66th saw my email was the same and I showed them my card with Executive Director on it, they allowed me to make the switch and sent an email to me showing the closing of that unit. Again, I tried to explain that to the lady I spoke with this afternoon, she said we can go round and round about this, but I can't talk with you about it. Horrible customer service.

Reserved unit was not available

Had to settle for a smaller unit for almost the same cost.

Jerry was awesome

Jerry was awesome. Very kind and helpful.

Everything I needed and looking for in storage along with good pricing.

Very helpful, maintained and respected social distancing along with a face mask, easy to work with, informative and fairly priced.

your folks helped us get a good rate...

your folks helped us get a good rate and the proper storage for our needs.

Very friendly people

Very friendly people, help with any problems u may have.. Thanks Jerry

Great service

Great service! The manager was very nice and helpful. Highly recommend. Thank you

Great experience

jerry was very professional and thoughtful.

Everything was handled great except the...

Everything was handled great except the person from customer service gave me the wrong price for the special that was going on. It was ok as i had the money to pay the extra amount. Everything else was fantastic including the price per month-which I was told the correct amount about the monthly cost.

So far excellent

So far excellent. Only been there one time and lady was very helpful and pleasant. Got the size unit we wanted and a decent price

The price was reasonable and we were...

The price was reasonable and we were drawn in by the low introductory rate but we don't think we'll stay. There was a lot of confusion with the computer sywere being down. We spent an entire morning trying to get a unit. The manager was sweet, apologetic and was doing this to the best with what she has. That is an old run down facility with a fresh coat of paint . Doors were warped and twisted and outside doors would not close completely. I don't trust the climate controls. As it gets warmer, I can't see how they will control humidity. Ou in its walls were busted had holes in it and missing drywall. This place needs serious rehab at all levels

Awesome customer service

Awesome customer service. Very nice and pleasant visit I had.