Storage Sense - Loveland - Valency Drive

Unmatched customer service

Great! The woman who was working there and whose name I unfortunately don't remember did a fantastic job. She was patient, helpful, respectful, and very knowledgeable. Greta experience all around.

Great Service Great Prices

The manager Cj made the process of getting moved into the unit easy and efficient. Unit was clean with little damage.

Frustrating experience

I called the number and told the person who answered my name and that I wanted a 5x5 unit at the 100 Valency Drive location. He sent me a confirmation email and gave me another number to call to "complete the reservation." I called the second number and the guy took my name and said something about trying to find my information. He put me on hold, and 2 minutes later a pre-recorded voice asked me to rate my customer experience from 1 to 5. I said "one" a couple times, and the voice said "I don't understand you." So I hung up and called again. I got a different guy this time and gave him all my information. We had everything set, until he told me that my rental period would start today, not on April 29 (a difference of 2 weeks). I told him I didn't want it today; I wanted it April 29. He said "well, we only have a couple units left, and they'll be gone by the 29th." I told him to cancel the order. 30 minutes after I hung up a guy called me from the actual facility who said my unit was all ready for me to move in today. I told him I thought I had canceled the order. He said he understood and would cancel the order for me. Everyone I talked to was professional, but I don't think they heard me when I said I didn't need the unit until April 29. The problem is the corporate model. You should just be able to talk to someone at the physical facility and have everything taken care of.

Super easy and enjoyable

Super easy! I Will be recommending

Not sure what this line is for

The place had no one working during business hours so I had to go on line and make a brand new reservation in order to get in.

First day of move in, all went well.

Unit was clean, access into unit was easy.

Good value for cost with friendly customer care

My units handle was very rusted and difficult to open, but inside was clean. Acceptable price for size of unit. Online rental process was difficult at first, but customer care helped and stayed on the line the entire process.

Great storage facility

Tanner the manager is great know his customers and is very friendly

Tanner and Matt were very helpful

Whether there the morning of the 26, they got me squared away quickly and the price is decent. I needed ground floor drive up access and was having trouble finding it at other places.

Easy reservation and move in process.

Everything went very smoothly. Tanner was most helpful.

excellent

great service went out of their way to help me have a smooth transfer my stuff from moving pods to the storage unit

Very clean easy access

I like where it's located and that it is most the cheapest in town

Clean, very pleasant staff.

Staff communicated well with moving company when delivering household to storage unit from out of state.I moved from Minnesota to Colorado and had made reservations for storage unit by phone through Tanner. He was very pleasant to work with and helped put me at more ease with this cross country transition.

Great

Very friendly staff. It feels safe and secure

I would definitely recommend this place

Great people working there very helpful, very clean place and well kept.

Nice place to get a storage unit

Nice size units for the price. Good Customer Service.

Great place to store your stuff

Great place to get a storage unit.

Great value

Nice people, want to be of help.

Quick, easy, and painless.

Super friendly staff. I like it there alot

Great Customer Service

Easy, clean, affordable, friendly. The nice office guy even helped me print an unrelated postage label as a favor. Personal and nice. Great place!