Prime Storage - Albany - 1750 Central Ave

I was pleased with my outcome

I had a pleasant experience. All the workers were very nice. Unit was clean and the perfect size. Overall I'm very happy

Was fine

The person on the video was patient and courteous , but finding the spot was hard no lighting

Nice facility, secure, clean and great value but cust svc could be better

I arrived at 9:40 and the sign said it closes at 10pm. Great! I looked up my gate code and typed it in and it was wrong. I tried and tried to no avail (even went through all the emails sent to me). I finally found the 1-800 number around 9:50-9:55 and after holding for a bit, told them what was going on and sure enough, the email had the wrong code. They gave me the code only to say it's 10 now so you can't get in. They couldn't get me in or make an exception so instead of driving the 3 hours home, I had to get a hotel so I could go back in the morning. Facility is clean and secure and a good value but I'm out the cost of a hotel because of a mistake by them.

Good service, decent facility.

Good customer service. Fairly good security with gate code in and out. Very convenient location

Thank you for your help I see potential in you guys

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Clean Facility

The storage units are convenient to access and are true to size as advertised. The staff is phenomenal,one gentleman there helped me complete registration although it was past business hours.

Kinda pricey

It’s pricey for a small unit tho

Great clean secure storage

Loved how they cleaned the unit for us and came to meet us at the unit. Very nice staff.

Great process

It was quick and easy and very professional.

Easy Storage

Quick. Efficient. Just needed the code and I was able to do everything myself with no hassle.

Farina

The guy that works there has great customer service experience рџ‘ЊрџЏЅ

Friendly staff, easy to work with

The online reservation is great. The staff is friendly. Great location.

After dealing with A Metro movers on Curry rd I was upset it’s filthy.

They were helpful even when there was an mistake on my account. They didn’t become annoyed they were just helpful

Satisfied

My customer service guy at the storage company was very friendly

great service, fast and easy too

I loved renting with them, the process was quick and easy

Neat, simple, and safe storage

Simple process in a comfortable environment.

Quick and effective service for a last minute situation!

Was able to book online very, easily. When arrived to facility, realized I was missing a certain code to gain access in. Called the number, I believe his name was Josh (forgive me) was very helpful, and understand of my needs to complete my experience. He was so helpful, when our call was disconnected. I just called back to make sure he knew I was good and also to thank him!

Great service

Amazing service and great customer attitude

Easy on-line rental process, clean facility, friendly staff

I was very impressed with the user friendly on-line rental process. There was a minor glitch in getting my authorization code activated, but the person on duty was quick to assist and clear up the problem. The unit had been well cleaned and ready for me to move into. All in all, a very satisfactory experience.

Very clean and I like the hours that you can access the unit

The gentleman who helped us on Saturday was very helpful and also very polite.