CubeSmart Self Storage - Richmond - 2601 Maury Street

Nice location

Clean convenient location ok pricing

Rodent droppings & Untrustworthy

While the staff appeared pleasant, my experience on move-in day was marred by significant trust issues. I visited on a Friday and moved in the next day, being assured multiple times that the office would close at 5 PM on Saturday. However, when I tried to return a cart at 4:55 PM, no one was present. Despite calling and checking the parking lot, turns out staff had left 20 minutes earlier without informing me or returning my driver's license, which they hold as collateral for using their carts. This lack of communication was particularly frustrating as it left me unable to retrieve my license before they closed for the weekend, impacting my plans for Father's Day and putting me at risk driving around in a rented vehicle. Combined with the dock ramp not working and inevitable rodent issues in a warehouse district, this experience has made me reconsider my decision to stay here long-term.

Surprised

Great experience! Great experience!

Very convenient and Clean

This storage facility was extremely easy to book and reserve online. The app was easy to download and access my important info as well. My padlock and everything I needed to secure my unit after filling it was conveniently placed inside for me prior to my arrival. I had a little bit of difficulty finding the correct building that I was assigned to, however, after making a quick call to the office she kindly informed me of how to properly locate it. There is a lack of carts as they are shared among all the buildings so I had to go to another building to find one. Outside of that I had no major complaints and I would surely recommend this facility to any of my friends or family.

Quick and easy

Found a unit. Paid for unit. Moved into unit.

潇摯

People really don’t use these storage company and it’s in a nice spot.

Fantastic

I am well pleased with my choice at CubeSmart Self storage

Clean

The staff was friendly and helpful and nice

Easy to rent

The process was pretty simple .

The process was fast

The staff were extremely helpful and friendly especially Cindy.

Cube Smart Experience ЁЯШК

I had needed a storage unit for my daughter attending college in Richmaond Va. just 7 miles away. The storage room was clean and the customer service rep that was there was very pleasant and the price was very good. All the other storage units in the area was $79 whereas Cube Smart was $46 $12 insurance= $58. Great!!!

Pleasant and professional

Clean facilities, customer service lady was courteous and knowledgeable !!!

Outstanding customer service

Stacy gave outstanding customer service. The facility is clean and at a very good price

Pleased. Cleanliness above the bar

The rating is 10/10! The location is great and is easy to move in and out

The management Customer Service was Outstanding!

Outstanding Customer Service from Management

Great Move In Experience

AJ did a great job of working with us in getting moved in. Very responsive to emails and phone calls. Not pushy, but made sure all was set for us. Great Job!

Seamless experience

Made the reservation for the storage unit online and was immediately contacted by phone. The rep at the storage location was very helpful from the very beginning to the end of the process. Will recommend this location to anyone needing storage.

Very easy check-in process.

Easy check-in. Lock was waiting for me when I got there. My access code also worked perfectly.

Quality business

Two locations within a few miles from each other. Both were staffed friendly

All good

Satisfied place to clean I have no questions or complaint I'm not going to be there long but it will do for the moment