Prime Storage - Eliot

Quick and efficient

Had a storage unit there 3 times

Quick and Easy

Young man greeted me at the door with a warm and friendly smile. He was efficient and fast and answered all my questions without hesitation. It was easy to reserve online and did all the paperwork online before arriving to save time. They have many size units to fit all needs. Convenient to buy the lock right there. Overall excellent service!!!

Great

The girls running facility made me feel as if family

Price increases

I've had this unit for not quite two years and have had two decent price increases, about $50 total I believe. Seems steep considering it's not climate controlled. Not sure how these increases were determined.

Convenient and you get great customer service

Excellent people to work with.

Manager Melanie is very nice, the only drawback, they raise rates often

Have had a couple of incidents in the last few years, one night got stuck inside the gate after going in, gate wouldn't let me out. Had to call the police as the number on the sign only gave me an answering machine. Plus they raise the rates almost every year. We have to shovel out the door after the plus in the winter if we want/ need in.

Convenient but very run down

The facility is showing its age and the grounds are not maintained. The doors and door hardware are run down

defective latch never repaired despite requests

company appears to have lax maintenance

Best customer service from Melanie, but company raises prices too often.

Location near my house is convenient. Five minutes away.

Expensive

1. Can't get them to send me a monthly bill 2. Dramatic annual rent increases 3. The roof leaked and damaged some of our belongings. 4. Doors very difficult to open and close

Well Maintained facility

This facility has on site personnel which is important to me.

Great storage

The office staff has been very professional and helped ful and has met all my needs! The entrance which was not level and had a super large puddle has been worked on which is great!

Very convenient and they kept it plowed out in the winter for easy access.

Very convenient, very clean and very secure. They kept it plowed out in the winter for easy access which is a huge plus. The only negative is the online billing, I find it very confusing.

Still not receiving invoices

After a few attempts at getting invoices, still nothing. Just remember to pay on time, outside of that great facility.

Great facility

Just beside my statement saying if is a great facility will certainly search for another storage because of the price much to high. Being a veteran have to search something cheaper. Must also say that the person in charge has great customer service to show

This is a well maintained facility

This is a well maintained & managed facility.

Not bad but pricey

Good place great customer service

Great experience

Very friendly and helpful Had a glitch with the online rental booking 2 units by mistake...but she was able to reverse the charge and setup the rest in person.

Convenient location and easy move in.

Great customer service, made our first time renting a storage unit go quite smoothly. Thank you!

I like this place very much

Great game secure storage in a convenient location. The man who rented me my unit was professional and efficient. Very honest business right here.