Fort Knox Self Storage - Falls Church

None, n/a

Hello, I was there today after work may 9, at 6pm , but the office was closed. I don't know how can I get my own space and wanna see the space and pay. Can you send me a email, let me know how can I do?? Thanks.

Great location and affordable storage unit

Great location and great customer service. Reasonable and affordable storage unit.

Excellent

Very good service. Great price and unit.

Thank you

Very quick, organized and great customer service

Great

Friendly helpful, best deal in town.

good price and size

I looked more then 2 week. but never seen this storage.. perfect price and size.

Superb value

Excellent value for money, with friendly and helpful customer service.

Good for the price

Good for the price and short-term rental.

Ideal Space

The manager, Lucia, was very kind and helpful in filling out the necessary forms to rent the space. It only required a quick reservation over the phone and a 10 minute process in the office. It is easy to access the facility and security is dependable.

Convenient and easy to access

Great experience all around. Facility was clean and easy to access.

Bob was very helpful

Bob was very helpful. He explained the process very thoroughly.

Super Friendly, Relatively Convenient

The staff are great, but if you have large storage, it's not the most convenient. For what we had, we made it work, as the pricing was pretty good. But they have old elevators, and one building without an elevator (which is where we got our storage), so the move wasn't the best. But the facility is clean, safe, and in a decent location.

Fantastic !

Really nice , clean facility . Bob is amazing at front desk.

Great service . Bob is fenomenal.

Great and personable service . Good pricing . Clean and professional facility. Serious about safety of the patrons.

My things are in save hands

The guy at the facility was great and helpful .. Glad I chose this storage

Bob is great!

Bob, the manager, is easy to speak to and was readily available to show a number of units. Explained the pros and cons of each unit and has the authority to make minor adjustments. He made the rental process super simple.

Very Friendly

My experience so far has been great. The facilities are just what we were looking for and has made our move so much easier!

Not so great

I was actually pretty upset about the service I received with Fort Knox. I'd made my reservation online and was told by phone as I confirmed my reservation that I qualified for a special offer with Fort Knox and would also receive my AAA discount. Upon moving into the unit I was informed that was not the case and that the manager would contact me to discuss my complaint. He did not. While I was asking questions about the agreement, the employee that day was rude enough to inform me that he needed to hurry up with my paper work because he is off at 4pm and isn't paid overtime. Then, I want even given the Fort Knox special they'd promised me and had to contact them again for a correction! If I didn't hate moving so much I would have taken my things and gone elsewhere already.

best price, most helpful staff.

I looked all around where we live and this had the best price. Bob is extreemly helpful, professional, and is a nice man.. The storage unit is the perfect size.

Very helpful manager. Great customer service.

The manager lives on site and is incredibly responsive, knowledgeable, and helpful.