Public Storage - Brooklyn - 72 Emerson Place

Nice and clean

I was annoyed that the units close at 6pm and there isn't much communication with the renter that those hours are in place. Otherwise, great experience!

Professionalism and respect

I had a storage space in Manhattan that I finally outgrew. I plan on moving to Brooklyn so I reserved a space online at Public Storage that was almost twice the space and only a little more expensive than I was already paying. I went to physically inspect the space I had reserved. It was clean and ready to use. The person at the desk, Brian, was helpful and efficient. Our whole interaction was perfectly professional without feeling like just another account. I signed on with confidence because of our interaction.

Very pleasant experience and very...

Very pleasant experience and very affordable

Issues with both elevators at this property

Loved my check-in and thoroughly enjoy the managers at this property. But one elevator is broken and the second is down periodically throughout the day and some of the key boxes were malfunctioning. Added 1 hour to my move. That was a significant cost out of my pocket. My movers and I spent 23 minutes (I timed it) on floor 4 waiting for the elevator. That does NOT include waiting to get up and back down on other occasions (each totaled between 5 - 10 minutes. Unacceptable when paying almost $200/month. Please fix this asap! Otherwise, the managers (who are powerless in this situation - I know its building management issues) are wonderful and did their best to accommodate the issues! 5 stars to them!

NO ELEVATORS

I rented a unit in the old part of the building and the elevator was not working. i have visited the unit four times in two months and the elevator is still not working. at all times i've had to haul my boxes up and down the stairs. i am a 60 year old lady and this was unnecessary. had they told me about the elevator i would have found another place. never a chance to park on the ramp or get a cart to transport. real bad service. never again.

friendly, easy, affordable, no minimum months required.

The process is really easy. You call the main phone number and let them know which location you are interested in using, the customer service person give info of how to make reservations, rates and the direct number for the specific location. Right after I got off the phone with the main phone #, the manager of the branch calls and gives more specific info and makes a reservation for you to come in. he even gave me directions on how to get there by train. When I got there, which was early, Daina showed me the storage units. they were friendly, went over the process. I was able to book the unit. Daina and one other person (a guy, can't remember his name) were helpful. It's required to have insurance - I wasn't expecting that but I guess that makes sense since you have a bunch of stuff there. Pauline

So far my experience with Jordan the RF(Relief Management) was great?? She was very knowledgeable about the company and everything they have to offer. Very nice and helpful??. She made my moving in experience for very easy ????

Easy process

Easy process. Very satisfied customer. Jordan was very helpful and walked me through the process of getting the right storage size for my needs.

Checked into my storage unit today and Jordan was such a pleasure to work with! She was very knowledgeable and helpful in confirming that my unit was exactly what I needed for my possessions. I feel very optimistic that my things will be safe here when I move cross country.

AMAZING

front desk was amazing it was just her and there were other customers and she did a great job making sure everyone was being helped in a timely and efficient manner. I wish i got her name but she is expecting a baby!

"I Came In the store to purchase 2 Boxes. Danielle was very helpful as she shared with me the great box deals that were going on. I left the store with 10 medium boxes and a bubble . She was very helpful and made my packing experience go smooth . I would recommend this store to my friends and family. If they need great packing supplies public storage is the place to go"

This place was great for a first time experience with storage. Matt and Betsy are very helpful and made my move in fast and easy

Neat & Clean

The space is located in a modern building with two large elevators, a great lighting system, a smooth concrete floor, and most important all is very clean. I also liked the courtesy of the employees. The schedule of the access hours is fine, but an additional hour in the morning could be excellent...and then I could give six stars!

Excellent customer service!

Called their hotline and talked to someone who was able to find something just right for my needs. She went above and beyond, even following up on the weekend to check on my reservation. Everything went smoothly checking in and moving my stuff! Would definitely recommend!

Great secure, easy and at a reasonable price.

The title says it all.

Very pleased with the overall shopping experience

Happy with the price, customer service and most importantly the product. Ideally, the location would fit a true NYC lifestyle and have 24/7 access but for the location, price and convenience it was worth the tradeoff.

I'm glad that I found yaa on line it's very helpful

Thank you so much I'm very happy to be with yaaa