Public Storage - Chicago - 1129 N Wells Street

Happy Customer

Clean space, excellent service, terrific location, and reasonable price.

One-line summary

Friendly staff. Great location and prices.

Great location

Great location, great service.

Brittany was very hospitable and...

Brittany was very hospitable and helpful, helping me choose a suitable unit. She knows this place and the business inside and out! The rates are very reasonable. I like the access hours, much better than some others I have looked at. No contracts, no fine print, very straightforward contract. $1 first month! Be sure to reserve online, for a huge discount.

Excellent and efficient sign-up and...

Excellent and efficient sign-up and move in.

Love the storage provided

great space and clean building

The process was made extremely easy and painless. I am quite happy to have gone to this location for my storage needs. Lisa at the front desk made it super easy!

Went to public storage for some boxes and i was not sure what to get foe my move in 2 weeks. Martin was very helpful. He ask mw about what i was moving, and how many rooms. He was very nice and genuine. Thank you Martin for all the help. Made my move went smoothly.

Went to the store to get some package supplies for my move. Martin was there. He was very nice. Helped me select the best boxes for my move and helped me carry it to my care. Very nice guy. Thanks Martin for all your help

Martin is so good at customer service. I am so happy with my experience. Martin took me step by step through the storage process and answered all my questions. He also carried my moving supplies to my car. What a classy guy. I will be recommending this location to my sister who is about to move.

Just got go public storage to ask a question about storage. Martin ask me what would I be storing, for how long, what's the best price for it. I didn't realize he was informing me what great deals is best fit for me. I asked about boxes and he told me about the deals they have. Thank you Martin, definitely come back to store. Any question, ask Martin, he's the best. 5 stars!!!

Great but lacking

The customer service was great but the facility is lacking. Not terribly, but you know their mindset is, "We don't have to invest in the best materials (specifically for the doors to the majority of the units) because the likelihood that someone will break in is exceptionally low." The attitude that the main purpose is to increase profit margins does not escape the company or at least this facility. It is a sad reminder of the way society has gotten every time you visit your unit, something that is in the ballpark range of the same cost as a monthly car payment. Again, the people at the bottom perform their jobs above and beyond but the people at the top can get away with an unacceptable performance.

Trusted Name in Storage Solutions

I've moved several times around the country in the past decade, and frequently, either I know I'm coming back or my next home is smaller than the last. I've had a lot of good and bad experiences with many different storage companies. Public Storage is the only name I trust with never having surprise fees, knowing my possessions are safe, and having easy move in, access, and move out experiences. I just moved this weekend and selected the Public Storage location (4300 Peachtree, Atlanta) over 3 other facilities that were closer and easier for me to get to because I didn't want to worry about any hassles.