Extra Space Storage - 1823 - Portland - NE Columbia Blvd

The facility was very clean, and was well run.

The facility was very clean, and was well run.

Clean space, friendly staff :)

Move-in was painless. Vaun took his time showing me a few different units since I wasn’t exactly sure what size would be best (even though neither of us felt like walking a lot). A great experience, and I’d recommend them.

Care more about bottom line than customer experience

I accidentally dropped my keys down the elevator shaft and have learned that I would have to pay $1000 of my own money to get a service operator to recuperate the keys for me. For the amount of money it costs to have a unit here I would have thought they could offer to help in some way, but no. I will be finding a new place as soon as possible so that I won't be paying these guys anymore.

Very efficient.?

I appreciate it that the move in process was very efficient and quick.

Customer care

Staff very friendly. Went over with me everything i needed. Answered all my questions.

Awesome

Customer service was outstanding! Made my stressful moving day much more enjoyable.

Reduced space at home

Print call backs, super nice facility , pricing mid to high but proximity worth it. So far so good!!

Clean facility, professional staff, excellent prices.

Super clean facility, professional, friendly and knowledgeable staff member, excellent prices.

Facility is clean, staff was friendly & helpful

Facility opened in October 2017 so it’s still in good shape. Tour & paperwork completion was time consuming. Had an issue with my lock. The staff responded promptly & handled it efficiently.

Great experience

Super clean, even the bathroom. Friendly helpful staff. They even provide carts that make moving super easy, except mattresses( but those are always a pain)

Very well organized

The storage representative was very helpful and walked me thru the process very quickly and she was very pleasant loved her customer service

Move In

So far, I can only speak of the move in experience. I reserved a spot online. Was called approximately one hour later to confirm. I let them know when I would be in and when I arrived, I was greeted courteously and professionally. They were expecting my arrival and the process to get set up was super easy. Place is clean as a whistle. 2 things I could recommend improvement on. 1. I am not certain that the person that greeted me ever provided me their name. That would be helpful. 2. When setting up the contract, please provide info about the lock and the cost of the lock. Instead, the lock was just cut out of the packaging and added to my total. Of course I was going to buy it no matter what as it is a necessity, but would have been nice to know what you charge for it and are there alternative options for purchase. Some people are on a budget. I haven't started moving my stuff in yet, but will assume that process will be as seamless as getting it rented.

Great people very responsive

Great people very responsive Made the process quick and easy

Very professional

The employees are very friendly and professional. They made the paperwork a breeze. The facility is brand new and spotless and it feels very secure.

Great!!

Great experience. Staff very helpful and friendly. Very clean and secure

Loved Extra Space Portland!

Fantastic customer service, super easy move-in experience.

A few hidden fees

My only complaint is that upon moving in they made me aware that there would be a few new fees for things like insurance and a lock that is specific to there facilities. Other than this the facility is clean and if your homeowners covers storage, than extra space will wave the storage insurance fees.

Very nice

Love that units are indoors very clean

Good and clean

It is a new building and they are so friendly and helpful i was amazed

Modern and exceptionally clean

Usually I don’t expect much from a storage unit aside from a place to put my things. This place has that and more. It’s exceptionally clean and well taken care of. Secure and concurrently helpful providing locks Dolly’s and a simple modern way of entering and exiting the facility. I appreciate the tools there for my use and the thought placed in things like security cameras, temperature control, automatic lights and overall clean fresh feeling of the unit. I am impressed.