Public Storage - Olympia - 1618 Black Lake Blvd SW

Good service and good space

They have a good prices, service very kind people who attend and help you find the ideal space, thank you; I recommend them

Not bad....but needs work

The customer service and simplicity of applying for the unit was great. My complaint is the that the light inside of the storage unit, does not work; and it was nearly impossible to get to the unit with my 20 ft truck. If you are going to have 10x10 storage units in this part of the property, it needs to be more accessible for trucks of this size.

Great facility & customer service

Great customer service and clean spacious unit.

Vermin infested

The people who work here are great, they follow the rules sent down by their upper management. Don't miss payments and you'll be fine. They raise the rent $20 every 6 months or so. I started paying $115 a month five years ago, and now it's $250, so there's no benefit to longevity here. The worst of it is they mandate insurance in the event of loss, so someone gets $180 a year for insurance. I put a claim in when I opened the door to find the place covered in mice and rat droppings, nests in my totes of clothing and dead rats in my boxes, the maximum I could be reimbursed was $250 after a $100 deductible. Less than one year's worth of what I've been paying for five years. I threw out 15 totes of stuff that was chewed and destroyed. So it's left me disappointed in the policies of the company.

潇摯

The units inside so smell a little musty

Britney was very helpful and knowledable

Britney was very helpful and knowledable

Very friendly management

Management was on point very friendly an helpful, units are old but facilities is secure. Thank you again Ashley for your help.

Clean and secure place!

Very friendly and welcoming Ashley is the best she will walk you through everything easy and fast. Highly recommend this facility Г°ЕёЛњЕ 

Very friendly staff. The grounds and buildings themselves were older though

The man that helped me was very friendly and patiently showed me 4 units. The doors are difficult to access and the unit door is wooden and the inside unit buildings in the back are always so cold. BUt overall an above average experience.

Karissa!!!!

She helped us and explained everything thoroughly. She has such an awesome smile and willingness to help. Plus the place is very secure which was important to my wife. Thank you Karissa for being the bomb diggity!!!

Very affordable and good customer...

Very affordable and good customer service

The manager was amazing

The manager was amazing. Showed us multiple units so we could choose the right one. Was very personable and present. Made our experience great!

We just moved in and the sign up...

We just moved in and the sign up process was handled in a professional and friendly manor.

very nice staff

very nice staff

They were very accommodating and eager...

They were very accommodating and eager to assist. The staff member was understanding when my plans went awry and had to change my check-in time.

Was easy to get set up

Was easy to get set up, front desk person Kristina was very helpful and wonderful customer service. I do wish that I could access carts after office hours though as it is challenging with my work schedule to get to my storage unit during office hours.

I originally reserved my storage unit...

I originally reserved my storage unit at the Lacey, WA location. I called in 2-3 times to change the date that I would come in to sign papers and confirm everything with them on the phone. The day before I get ready move my stuff, I go over there and Sue tells me that she doesn't have me down for a unit only an uncovered parking area. Yet, I explained to them on the phone that I didn't need a parking spot. This put me in a tight spot and my friend had to call in a reservation for me in Tacoma, WA (30 mi) away. I called the manager there and he tells me that the unit that the 800 number reserved isn't empty yet. So he has to call another location for me to reserve a 10x15 unit at the Parkland, WA location. Luckily, it was available for the $1 special ($24 admin fee). That manager was super nice and helpful. She totally made up for the other two managers.

Great customer service

Great customer service, Kristina is awesome! She showed us the two units we had reserved even in the rain. When we realized one of the spaces was not big enough, she easily showed us a larger unit. Perfect for our needs. We are relocating and the date and time of our arrival had to change. They were very helpful and worked with us through the whole process.

Friendly.

The staff was very friendly and polite.

Wish the carts we're available at all ...

Wish the carts we're available at all times when needed.aking several trips with heavy items without a cart is a pain. Other than that very satisfied with service.