Public Storage - Seattle - 1815 12th Ave

Great Location - A Bit Spooky

The location on busy, crowded Capitol Hill couldn't be better for residents of central Seattle. It's clean, but it was strange to move in with the supplied entry code, but no staff present. The office was locked and no indication when they would return. I also did not see a contact phone number listed. As great a location this property is, it's also in a district with plenty of troubled people who could readily enter the property when someone opens the gate. That would be unpleasant and dangerous. These days it's tough to find reliable help, and I'm happy that the hours are not limited to when someone is in the office. Still, it's a concern and also a potential liability for the property.

Service was great

All great, hadn’t realized you couldn’t use the facility after hours

The manager was super friendly

The manager was super friendly, helpful and accommodating. The online reservation system made it easy when I went to actually get my unit. Great experience overall

Great service! Easy and helpful.

The employee was friendly and helpful and the move in was easy! Super relieved we have a storage unit now and can free up some space in our house!

They were courteous and helpful to find...

They were courteous and helpful to find the best unit match for me!

Quick and efficient customer service in...

Quick and efficient customer service in store and on the phone. This option would be 5 stars if the access hours allowed for later in the evening.

My experience at Public Storage was the...

My experience at Public Storage was the best! I felt taken care of and listen to not only are there prices competitive the staff is friendly and professional. Cody was amazing to work with.

Great Experience

Great Experience getting a storage unit: fast, easy, and efficient. Cody, Zack, and Julian were there with answers, keys, and encouragement. Very pleased!

The insurance thing was annoying

The insurance thing was annoying. I had to sign up for it even though I knew I was covered and had to cancel after the fact. It's also not clear on the website you need it on PURPOSE. Come on, PS.

Nice people working at this location. Really like the service, they should be open 24 hours a day. But whatever. They lose a star for that.

5 stars

Very helpful team, nice space, good price.

coquita and cody are pretty legit. Theyre super cool and chill

Amazing service, Cody was very patient to work with he helped me find a storage unit for really cheap for another location. He went above and beyond my expectations! Thank you. Very professional!

The check in process was very smooth and the staff are very friendly. Bob even stayed a little bit late so that I could get access to the dolly carts after the office had closed. Overall, I would highly recommend this place!

Great customer service, great experience.

Super helpful and explanatory, felt completely oriented after meeting Cody, great guy.

Positive Experience

This locatool is conveniently located and safe.

I like it but . . .

Great experience with Cody, the site manager. Very nice guy. However for the 1000 units at this multistory location, they need more than 2 carts. The main gate being left open overnight might contribute to the theft of the other carts. Basic storage, lights work, elevator works, doors work. No complaints.

Great Facility

Cody who checked us in and help get us our unit was very professional and courteous. He gave us a tour of the facility and explained the security operations and asked pertinent questions to ensure we got the the unit suitable for our needs. Very delightful to work with and an asset to your organization. What I did find to be lacking was beyond his control. But there is a lack of of dollys for use by the tenants. You definitely need more and may I suggest that you do it like shopping carts at the grocery store or like baggage carts at the airport.

Easy and efficient with friendly staff

It's a very secure spot. Dody helped us and she was really sweet and informative. A little pricey.