Public Storage - Lakewood - 8520 Phillips Road SW

Great service

Great service! Reserved a unit online, and in two days came in and filled out all the paper work and viola! Storage unit rented!! So easy!

Smells Like Urine and Rodents

The smell alone is terrible but that with the combination of rodents is a real issue. We only need the place for a few weeks but we are laying traps and poison daily. its disgusting.

having to go in to office to remove...

having to go in to office to remove insurance (I have usaa), especially with corona virus makes no sense and is not customer correct in these times. I am 75 with health problems!

Extremely satisfied with my total...

Extremely satisfied with my total experience.

Clean and safe.

Clean and safe.

Definitely could have been better

Definitely could have been better. When you first drive up there is a pressure plate you drive on that automatically opens the gate for anyone that drives up. You don't need a code to get into the storage facility. You do need a code to get out. So it's free to come in and steal my stuff it's just difficult to get away. Even easier to get to my stuff considering I don't have a real door on my storage unit. It is merely a piece of plywood. During heavy rain water runs in under the doorways to the storage units. I prepaid for 2 months not realizing any of this. As soon as my time is over I am taking all of my stuff out.

Had excellent customers service

Had excellent. Customer service staff was friendly they were able to meet my concern with a storage locker great job public storage

so helpful!!

so helpful!!

The young lady Lena in the office is very helpful and Cindy, I appreciate all of her help and kindness. Thank you for having her in the office.

Meeting with Lena was very good. She was very knowledgeable and helpful! Thank you Lena!

Great service, Ashley did an amazing job helping me out with everything. Great units, great prices.

Very informative and easy to work ...

Very informative and easy to work with...Candy is a sweetheart!....and I thank them for their service?

Candy is very helpful and thoughtful. She made a phone call to see if I was happy with my unit. That was really nice.

Excellent

Friendly and helpful staff made getting the right storage unit easy. Would recommend to anyone looking for either long term or short term options.

Great service

Candy was excellent with helping me

Helpful but spendy

Drive across town because they said the unit was only 38$ but then I ended spending almost 100$ was a little upset by it. Staff wasnice and friendly though

Excellent customer service

Reasonable cost, great hours to access storage and helpful customer service