Public Storage - Everett - 9011 Evergreen Way

I've never been so mis-treated by a business!!!

Staff was rude, didn't care about my needs as a customer, they were incredibly unfair and ridiculous with their treatment and ripped me off and stole my money and found a way to get to keep a bunch of my stuff! Employees yelled at me and people that were there to help me. They were profiling me and judging me without knowing anything about me!

no time to wait

easy to change payment card for auto pay . had easy access to my unit. Staff friendly. My sister is a returning customer from 3 yrs ago.

Good online process

Easy to sign up online and vry easy process

Helpful and humorous at check at counter.

I had used this storage facility previously and created issues at check in but attendant was gracious in helping me enter correct info. 5 ГўВ­ВђГЇВёВЏ

The experience was quick and easy.

The unit was ready as expected and the facility manager was very helpful and informative.

Customer service

We moved in a day later than planned and ended up needing help, the front desk lady was happily ready to help and she was really nice.

Convenience and affordability

The facility is convenient and affordable. The staff there has been very friendly and helpful. The whole area is well maintained. It's very much appreciated. I would definitely recommend it to others.

Nightmare

2nd day in unit and I have a padlock overlock. I am now moving between 3 facilities. What a nightmare

Could use more cameras

Could use more cameras

Reservations Donﾃ｢竄ｬ邃｢t Matter

I made an online reservation for 24 hour access unit and then was contacted by Public Storage to set up an appointment to do paperwork. When I showed up to that appointment they told me that they had given my reserved unit to someone else who had shown up first. I ended up getting a bigger unit for cheaper, but it isnﾃ｢竄ｬ邃｢t 24 hour access which was the whole point of the unit that I originally reserved.

Very knowledgeable and kind staff!

Very knowledgeable and kind staff!

Best Experience Ever...

My experience with Jordan was phenomenal. Never once has an employee provided such great customer service, and I've been a frequent Public Storage customer for many years. He provided me with an overview of the policies and safety precautions of the property which I had never known of before. I honestly feel as though my items are safe at my new storage unit.

I highly recommend this company

I highly recommend this company! They're very professional and friendly!

Girl at counter very helpful and...

Girl at counter very helpful and knowledgeable.

Exactly what I needed when I needed it.

After receiving a text that they had what i was looking for they reserved it immediately. When I arrived I was greeted and quickly processed after being shown the unit. They had everything I needed from moisture removers to boxes. I was able to complete everything much faster than I imagined thank you Mary you were a true professional.

Sure wish we could have found you for...

Sure wish we could have found you for our old storage...just nice for both parties to comprehend the whole conversation at SAME TIME!!??????????????????????

Everything was good with the people...

Everything was good with the people that work there

Great Customer Service as usual

Great Customer Service as usual. I came back to rent after first using Public Storage a few years ago. I was able to find a great location in between where I'm moving from and to.

Affordable

Easy move in, affordable, friendly.

Always have had excellent service

Always have had excellent service. Yor staff is friendly and helpfull with my storage needs. The only problem I have is the rent keeps going up. Have had sometimes 3 units at 1 time. Am running 2 now and the 10 by 10 has gone up. For ppl that have units for a long period time,always pay on time. There rent shouldn't increase. Thank u