Storage Court - Federal Way

So glad we chose here!

Mike is so kind and helpful and went absolutely above and beyond to help us. The facility is clean and comfortable, the whole place has a nice homey feeling, small, not crowded. I’m SO looking forward to the moving truck, with the half off 2 months this is helping us so much as with this move we are just hemmoraging money! The regular price seems high to me but I’m not familiar with prices so that could be me

Very satisfied with the whole rental process.

Excellent customer service, precise and to the point.

Good customer service. Truck worked well.

Quick, easy, kind, efficient . Truck worked well.

The Facility was very clean and the staff was very helpful informative.

The city was very clean and look secure. Staff was informative very helpful answering any and all questions I had. I would definitely recommend This storage is ility to a friend.

The man working was not very helpful and pretty rude the day I moved in

I spoke to someone at the facility the day before I moved in. He said I could meet him there the next day at 3:00, or do the paperwork on-line and I could move in any time I wanted to the next day. I chose to do the paperwork online, got the gate combination and loaded up my car the next morning. I went to the facility to move in and there were orange cones across the driveway. They were tarring the driveway by the entrance. I parked my car on the road, went to the office (wearing a mask and gloves), the gentleman inside would not speak to me-he pointed to the phone number on the door. So, I called and asked how to use the gate code-I put the numbers in and the gate didn't open. He said "if you'd read your contract, you'd know you have to press star at the end". I asked him why he didn't mention the re-tarring when I spoke to him on the phone the night before and he said "I didn't know". No "sorry for the inconvenience". He said I could walk down to the door of my unit's building and get a flatbed for my boxes, but that I would have to walk back and forth. No problem, I thanked him for his help. I went down to the door with a couple of boxes-it was also key coded, so I couldn't get in. I looked at my contract and it said the manager would have to open the door for me the first time and give me the code. (I guess he didn't read the contract either). I called him again, no answer, so I left a message asking for help with the door. Luckily a woman, who turned out to be the property manager, was walking by, and gave me the code when I asked her if she knew what it was (I thought she was another customer.) She said the guy working had gone to lunch and was very nice and apologetic. I would never recommend this place to anyone.

A little far but good first 2 months deal

Summary says it all, place is clean and good, carts available, hours reasonable

convenience

nice and friendly environment and in a good spot

Awesome!

The staff was very nice and helpful. Would rent another storage unit from them in the future!

Great Customer

Good Service............... ..

Easy moving thanks to friendly staff!

The free moving truck was just what I need to pack everything in for a quick easy moving!

Service is great!

Truck fees are ridiculous for rental

Just the right price

We just needed to store our car while looking for property to build new home over in Eastern Wa. The price was perfect for our needs

Outstanding

My experience was great. Trudy and Cathy were awesome and I was able to get what I needed.

Very friendly!

We're friendly and gave me a personal tour! Clean and nice facility!

Friendly and helpful. Easy to get in and out of.

The lady at the front was great super friendly helpful

Federal Way Self Storage staff are polite and helpful. The units are clean although the upper floor units are very stuffy with little fresh air. All in all it is a pleasure doing business with them.

Overall I appreciate the customer service and everything about it... I have already recommended you to a couple friends.

The employee was very nice. It's easier to move boxes into than at Public Storage. My experience so far has been very pleasant.

Friendly and fast and efficient service!