Public Storage - Redmond - 15510 NE 90th St

Got locked in and nobody answered until the morning

My phone died as I was moving all my stuff in it was 9 pm when they close my friend got me a charger and plugged in my phone inside I didn't know she did this until we both were standing outside the building. We called on her phone any number we could get for public storage even got an after hours number. All OF THEM JUST WENT TO VOICEMAIL. THEY DIDNT EVEN CALL BACK UNTIL AFTER 9 AM THE NEXT DAY AND WAS NOT APOLOGETIC NOR SURPRISED WE WERE LOCKED IN FOR OVER 3 HRS AND ONLY DID WE SET UP ANOTHER ACCOUNT TO GET THE CODE TO LEAVE PAST THE GATE ON HER PHONE Luckily JUST SECONDS BEFORE HER PHONE DIED BUT I HAD TO LEAVE MY PHONE THERE OVERNIGHT. THEY SHOULD HAVE A CALL OUT PHONE FOR EMERGENCIES LIKE THIS OR at least answer the after hours calls. Everything else was fine and moving in was a breeze

Great staff. Easy storage and good location. Brandon was especially helpful.

Great staff. Easy storage and good location. Brandon was especially helpful.

Excellent Customer Service

Amazing customer service and very safe storage! Thank you Public Storage team for helping me with my transition.

Great experience

Great experience, no issues moving in. Staff was super helpful. Definitely happy with the experience!

The customer service was excellent and...

The customer service was excellent and the facility clean and secure.

Clean facility. Property Manager Brandon is great to work with. He is very helpful and accommodating.

Stored here for awhile. Quick and Easy Process. Brandon was great to work with.

Brandon was super helpful! He was patient as he explained everything to me, and showed me to my unit! He also helped me with packing tips, making my move much less stressful :)

Very clean, well-managed facility. Employees are very friendly and most helpful. Particular thanks to Brandon for his courteous and most efficient help.

The gate code works well

The gate code works well. Cannot get the second, three-digit code to work on the interior of storage building. Not clear why code does not work there. Will follow up with staff to clarify.

Super impressed with stellar service

As someone who manages client service teams, I know excellent service when I see it. Your Property Manager called me back within minutes of making my reservation thru your call center. He was friendly, professional and set everything up in minutes. When I went on site, the location was safe, clean, climate-controlled, and really perfect for what I needed. The Property Manager, Tyler, was excellent. Friendly and accommodating at every turn. Honestly rarely seen such good service. I will use Public Storage for all of my future storage needs.

Happy with the storage. Not happy about price.

Originally thought I would be paying about $60/mo. But it turns out they require you to get insurance, and with other service charges I'm paying over $80/mo. This is more than I expected or wanted to pay. I am happy with the storage service and staff though.

Super helpful staff!

Travis at public storage helped me get settled in to my unit with professionalism after a cross-country move. We set up an appointment I was a little bit late he waited for me. He was extremely informative and helpful. I found the facility clean well lit and secure. My niece recommended this facility and I would recommend this facility to anyone who has storage needs. Staff could not be more helpful !

Genuinely helpful

Courteous staff very helpful clean well lit.

Excellent customer service

The staff was VERY helpful and friendly and went out of their way to make sure I completely understood everything. I highly recommend them.