Public Storage - Fredericksburg - 4720 Business Dr

Meets Storage Needs - Secure and Clean

You have to make a reservation to meet staff to begin a contract at this location; staff let me know that they are NOT in the office to meet customers unless there is a reservation. That aside, the place seems secure, is clean, has good rates (to start), and is even tech-y enough to have its gate opening code connect to an app (if that's a good thing, I'm still deciding). Well located off the highway.

Excellent customer service from Darcy

Customer service at this facility is outstanding. They go above and beyond to help their customers. Darcy was leaving for the day when my gate access was not working. She did not hesitate to immediately go back into the office and resolve the issue.

Excellent facility and customer service

I have never rented a storage unit before. However, I was impressed by the reviews for this one, as well as that it was near my home. I was not disappointed. It is everything I needed plus a huge dose of friendly customer service. If you need a storage facility for any reason, I highly recommend Public Storage, 4720 Business Drive in Fredericksburg.

Affordable

This was the most affordable storage unit we could find in the area. Everywhere else for the same storage space was $150 more expensive (and some even double the price).

Priced way to high!

I have a 10x15 unit and have to pay $198+ins the initial set up was $248 to start up with fees and lock charges. I feel like this is price gouging because the units are in demand right now. After this month hopefully I won’t need it. Mind you this isn’t a air controlled unit either. The customer service was great! The unit still has something sticky on the floor of it.

Great Facility

This facility has great customer service and its always clean and easy to get to.

Easy Access

Easy to setup online and access the unit

The customer service was great Darcy...

The customer service was great Darcy took care of me

I love the friendly people that work...Kylie

I love the friendly people that work there! Love the location and security of place

FALSE ADVERTISING

The staff at Public Storage is helpful, friendly, and courteous. On the other hand, the company Public Storage engages in a practice that can only be called false advertising. A half hour before I visited Public Storage, I checked your website for the rates. For the 5 X 10 climate controlled unit, the rate was $62/month. A short time later, when I arrived at Public Storage, I was told the rate was $83/month. In my line of work, that is called FALSE ADVERTISING. Isn't it illegal to practice that?

I've had a wonderful experience every...

I've had a wonderful experience every time I go in all the young ladies have been very helpful and very informative

I've already done this once

I've already done this once. I went online to make my reservation, was given one price of 41 for the unit. When I went to the office to finalize everything, I ended up paying 89.00 with all the hidden fees, key cost 19.99, insurance, administration fees etc. These were NOT made clear on the website. I really hate, bait and switch tactics.

friendly staff

friendly staff, my only negatives I wish the lock fee & insurance were highlighted more in your materials & longer Sunday hours

The staff was very nice and helpful

The staff was very nice and helpful. The only down fall I have is the fact that there was no cart or hand truck inside the climate control unit to carry boxes and totes in.

Lexus was awesome

Lexus was awesome. She explained to me everything u needed to know. And even got me in and out being that i had an appointment at 2pm and arrived a little before 12pm. I would recommend her and this company to everyone.

Very friendly knowledgeable staff

Very friendly knowledgeable staff. Great prices. I would highly recommend this place !

Trudy was fantastic

Trudy was fantastic - very professional, friendly, and knowledgeable. We were torn between two sizes of storage units and as she showed us each she helped us picture how our items would fit which allowed us to make the right choice.

Emily was awesome to work with

Emily was awesome to work with! She was very upfront and honest on prices!!! Thank you!

Charged $100 more a month than a local ...

Charged $100 more a month than a local climate controlled company for the same size (20' x 10') unit. Consider lowering prices.

Very pleased with the units. The girls at the front desk were very helpful. Would recommend to anyone