Public Storage - Sterling - 47038 Harry Byrd Hwy

This Will Work

This facility is convenient to where I live and has environmentally controlled units. The only drawback is that there are short stairways in the building I am in, and no carts that I could see....the stairs kind of cuts off the ability to use carts for this first-floor unit anyway. The unit is suitable for my needs since I wont be coming here often, and otherwise provides easy access. The office staff is responsive, knowledgeable, and personable; many thanks!

unit doors will not stay open when rolled up presumably spring is broken

doors are broken presumeably doors broken

Will use it again

Michael was great in his welcome and help. Fees were added to the rental cost.

Excellent customer services

The person I have talked to was very responsive and professional!

Mike was highly professional. He is a credit to himself and your firm

Mike was highly Professional He is a credit to himself and to the public storage organization

My decesased son left a storage area...

My decesased son left a storage area full of items and it fell to me and his brothers to take care of the items inside. I was assisted by the locatiion Manager, Michael who was incredibly kind and helpful in opening the area [we did not have the key] and moving to another unit where all items will be safe until we have the time to go through each box. Michael could not have gone further beyond what would be expected.

Staff very professional & helpful

Staff very helpful, friendly and very professional. Storage unit pretty cleaned and very secured. All you really need for a very good price. Thank you very much for the great job.

Very efficient

Very efficient, friendly service. We site is easy, response time from location ultra quick. Facility clean and tidy, the unit itself is spotless.

Great location!

Great location, rate & management!

Highly Recommended

The storage was very neat and tidy the the employee was very knowledgeable about the units and location while being very friendly

Friendly staff, exceptionally clean and secure storage facility.

Friendly staff, especially Raquel!

The only thing I would change is the... Access Gate location

The only thing I would change is the "gate access" It would be nice to just drive up to the access box instead of having to get out of your vehicle coming and going. Everything else is GREAT!

I needed to transfer to a larger unit

I needed to transfer to a larger unit. Patrick was tremendously helpful with this process and extremely patient and knowledgeable. It worked out seamlessly.

Customer Service

Good Customer Service!

Devon, Juju and Brandon are a great help ! They were professional, assertive and most helpful with a billing issue that exceeded my expectations. Their customer support service is great as well !

Exceptional customer service !!! The property manager, JUJU was very friendly and polite; she answered all the questions I had and I was totally satisfied. She is very professional, helpful & courteous. She made the whole experience extremely smooth. I would recommend it to my friends and my family.

Came in to grab some supplies to move and Juju made the recommendation to buy a moving quilt so we didn't damage our antique mirror. SOOOOOO helpful. Hopefully I won't move again soon but if I do I hope she's still there to assist me

The staff here is very friendly. Prices are reasonable and we got the online deal which made it super cheap. The facility is clean and they have a bathroom just in case.

I had a great experience with my storage rental. The store manager (Juju) was exceptionally helpful and pleasant to work with. She helped me find the right size unit for my needs and made the paperwork easy. The bonus was a clean, dry, well lit unit to keep my things in!.

Team was very helpful and made it a ...

Team was very helpful and made it a great experience.