Public Storage - Stafford - 521 Garrisonville Rd

Tremendously easy to see up and move in

This place has got the system down. I found them via their website, reserved by space with a few clicks (choices of climate controlled or outside, drive up or interior, etc...very detailed). Then I was able to register, put my payment info in, receive my space number and then download their app for access. All in 10 min. I pulled right in, went to the space, and found a lock provided (the climate controlled spaces seem to only take one type of keyed lock, so they provided it) as well as my insurance paperwork. I never even stopped at the front office. This was important to me because I was moving equipment for work and needed to get to several locations quickly. I'm a big fan. Well done!

None

Gates needs to be fixed but other than that a great place.

I would not recommend until the cart/dolly situation is corrected

After booking my unit at this facility, I asked about the push cart/dolly at the location. (They were not mentioned during the tour) I was told there was "1" "ONE" CART for the WHOLE unit/facility. Not cool at allllllllll. All the other were stolen/missing. You literal have to search the WHOLE complex to find that 1 cart/dolly. Ms Simpson

EASY TO SET UP AND DEAL WITH

THE PROCESS WAS VERY SIMPLE WITH EVERYONE BEING VERY PLEASANT AND ACCOMMODATING.

Rodents

My unit is having traces of and large rat droppings present on my boxes and on the floor. Even as I sweep them out the next time I stop by there are more. I’m afraid of what may jump out every time I have to open it. I am presently looking for a new facility to move my belongings before they are damaged or infested. This is going to cost me more time and money to move my stuff again.

Check-In process

The check-in process was painless and offered much help in understanding the full process. Very helpful.

Easy experience

Easy and accessible unit. Staff very helpful.

Perfect

Very easy check in process. Lock and key were right there in the unit. Pricing is great plus insurance let’s me know my stuff is covered.

Super Customer Service

This rental was effortless. Great Location with great customer service. And I love the app for entering the facility.

Best prices between Washington DC to Fredericksburg, VA

I found this place online and it beat other locations' prices enough to make me drive 30 miles for storage. Their staff is great and the unit i received was clean. Definitely recommended.

Jennifer was Great!!

Your customer service representative, Jennifer was very professional ,polite and friendly. She explained the complete process and made it easy to work with Public Storage.

Service was fantastic, unit was clean and cool.

Unit rented was clean, and I was pleased with the temperature it was kept at. Erica, the customer service rep, was also very friendly and very helpful in exposing all the fine details about the rental agreement and making sure I had everything set up prior to moving in.

Helpful and friendly staff

Helpful and friendly staff. Showed me two different storage rooms and let me pick which one I wanted.

Great promotions

Great promotions, great location and great employees.

Excellent facility

Excellent facility! Darci is very professional and friendly!

Staff was excellent

Staff was excellent, professional and helpful. Move in was easy... nice and clean facility.

Great service!

Great service and clean storage units!

Janet did a great job in helping us...

Janet did a great job in helping us with all of our needs.

Great Experience

Great experience. Helpful staff, clean and well-lit area, secure fencing.

Prices are way too expensive and quotes...

Prices are way too expensive and quotes were dependent on time, date and person talked to or web browser used.