Go Store it - Richmond - 1906 Bishop Road

Smooth and efficient move

Efficient and very helpful. I will use them again when I need help moving.

Not clean and communication is not great

There was a bag of half eaten candy bars and tick-tac container up on the wire mesh above my unit, and when I stood on top of furniture I brought into the unit and used a grabber out of my vehiicle to get that stuff, I looked down the hallway that my unit was at the corner of, and there were boxes and bags and deflated childrens balls or balloons. The woman on the screen was helpful, I'm so glad that was available to me, but the map you sent me via email was the wrong floor.

Hard to sign paperwork on phone

The price is good, the place is clean . They called immediately to help but it was too hard to sign the lease on the phone . I went to the facility to do so and the rep told me i had to do it electronically… either way no biggie, I’m grateful for the unit

No first floor units without stairs, Virtual front desk is awkward.

There are no entrances to first-floor storage units without stairs or elevators. The main entrance goes into a landing that requires a half-floor elevator ride down to the level the units are on, or several stairs if cart usage isn't necessary. Other entrances directly access the first floor, but they have stairs on the outside of the building. I went to the entrance that appeared to have the easiest access, with a little car-height loading dock, only to find the keypad there was not working. I informed the virtual attendants to be told that it was getting fixed tomorrow, but I haven't been back to confirm that yet. There doesn't appear to be anyone that works on-site here. You walk into a room with a screen that blares at you that someone will be there soon. It works, but every time the screen reactivates, a different agent is helping you, which removes a little consistency. The facilities themselves seem a little less polished and clean, and I wonder if this is also because no one is on site. I mentioned these items for information, but they in no way caused me to rethink my rental.

I’d definitely recommend

Great customer service, clean and great location.

Unclear if we will recommend!

Unclear if we will recommend the storage space until the entry code issue is fixed!

Was an easy process

Staff was polite and made everything easy

Very nice staff, fairly clean, different unit sizes

Overall nice facility, only two things that made it a 4 star instead of 5 star. First, there is no close entrance to where my unit is meaning I have to go all the way through the building to get to my unit. Second, the elevators aren’t the cleanest. However, they offer moving carts and the staff is great. They also have plenty of different sizes to choose from.

Super Friendly Staff

The whole process went so smoothly. I was shown the unit I would be renting to make sure it was big enough for my items. The woman in the office (unfortunately I did not catch her name) was so friendly and knowledgeable. The price I got for my unit was the best value I've seen for a unit of its size.

Service was efficient and friendly, and the facility met expectations.

The facility was clean and met expectations.

Front desk

The lady at the front desk was really nice. She took her time to explain everything.

great pricing & convenient location for me.

at the moment this has for me indoor storage compared to competitors.

Right on time!

Grateful to find a new storage unit facility.

Good stuff

Really good staff got me setup and ready to go. Clean inside

Great service when I moved in.

Great help the day I walked in. I now need a larger unit, just can't afford one.

Clean, easy access

Quick service, really clean, multiple entry points, should advertise need renters insurance

Great customer service!

Very helpful and polite customer service!

Good overall

Good service overall. The actual unit can be cleaner.

Quick

Needed storage quickly... love the price too

Quick easy great customer service

The young lady at the desk was very helpful and knowledgeable. She was kind as well. I feel safe using this storage facility. 10 out of 10 I highly recommend