Public Storage - Newport News - 13142 Jefferson Ave

Easy move in

Tina is great, super helpful easy move I

Clean and professional service

Clean and professional service. All information was communicated up front so you know exactly what you are getting and agreeing to. I would recommend them!!!

Super helpful staff and clean facility

Super helpful staff and clean facility. They helped me wade through the confusion with the reservation software and what I had confirmed with the facility staff. Very professional!

Made the transitional move smoother

Made the transitional move smoother

Just moved in so can't say much yet

Just moved in so can't say much yet. Got there just before closing time and the manager stayed until we left to be sure our gate code worked for us. That was very thoughtful and kind of her.

The two lovely ladies that assisted us with securing a unit were more than helpful. Both Erica and Stella were knowledgeable and pleasant...a shining example of customer service.

Absolutely marvelous

Absolutely marvelous! The property manager Krista was awesome! She was very knowledgeable which assisted me in making the correct decision! Krista's compassion and concern for me as the customer made me feel like good family!!! She was awesome!!! I had absolutely no problems whatsoever! Krista really should be commended!

Sharlaski is nice, the other girl not do much! Am being charged an extra $30 a month with no explanation or 7 day notice per my agreement. Very surprised with the level of service being thstvwe have used public storage before.

Today was an excellent experience with customer service. Krista did extremely well explaining each step of the storage process! I definitely recommend this facility for future reference. Thanks again for your quality customer service

Sharlaski gave me a great deal and was very happy. She did great customer service. She made the move in easy. Thank you so much.

Great customer service throughout the ...

Great customer service throughout the entire process

Awesome Sauce Kind of Place

The storage unit was clean and ready to for me to move in and the Site Manager Robin was very friendly. I enjoyed the entire process.

pleasant experience

Staff was great, unit was clean and a correct size, much easier than I expected.

Friendly Service -

I was very impressed with the friendly service I got from Charlotte. It was a last minute had to be done thing and she was right on it. Looking forward to continued working with Charlotte.

Simple and affordable!

Have been dealing with public storage for over ten years, between 3 states and have always found them easy to work with and affordable.

During my visit the manager was so polite and very help, Lynda was very detailed on the information about the storag.

Outstanding

Terry is one of the most professional and courteous person we have ever encountered. She should be an example for others

Terry you're. one of the best. You always rise above and I thank you so very much. You truly are a beautiful person and you have a angel guiding you and the angel is the wind beneath your wings and every part of you. For you are one and you will be blessed abundantly. Stay true.

Great people and convient storage with reasonable rate

The friendly atsomsphere of the management made it a pleasure to stop by from time to time to check on my storage. I never worried about anything because I knew that everything was safe and secure.