CubeSmart Self Storage - Manassas

Please read my comments in the review.

The reason I gave 5 stars in most of the categories is because of the patience, professionalism and overall kind demeanor of the property manager, Ariel. The storage space is actually being rented by a senior who is without permanent housing and is on a very fixed income. Ariel told me that discounts are not offered to seniors so she is subject to the regular rate. She was able to take advantage of a special rate going in, but is concerned about upcoming rate increases. She actually moved from one storage company to CubeSmart just to save money. Prayerfully, my friend will be able to move into permanent housing before the rental becomes too exorbitant.

Easy to use, great price.

The contactless move-in system and mobile app are great.

Great customer service

Very friendly manager on duty able to explain process in detail

The Move-in Process

The move-in process was simple and easy. The staff is always so helpful and courteous. The facility is also well kept and clean. I was very impressed and remain impressed with Cube-Smart storage. Kudos Cube-Smart keep up the great work!

Easy check in, reasonable price and facility was clean.

My reservation wasn't in their system upon my arrival but they still had the unit that I wanted available. The check-in process was quick and simple. The store associate was very professional and the facility was clean.

Great service

It was quick, easy and efficient service. The storage is also very neat and affordable.

Nice place near main road, good customer service

Franco, the manager provided good customer service and gave me the 1st month free promotion with standard rates subsequent months. The place is clean and well lit and near main road. The only feedback is to increase the hours of access to the storage facility.

Nice place, nice people.

Very clean, and love the climate control option. Easy in and out, good lighting and ample space to get around.

Easy move in experience.

Franco was helpful, even set up auto pay in store for me and made the process very smooth and easy.

Lowest specials on larger units.

Limited access. Management says gate closes at 10. If you’re inside after 10, you’re locked in and you’ll need to call for an emergency gate code. Not real Smart. After cutting through the pleasantries, management stated the specials last 6 months then rise 20%. Units are undersized. Saw a light bulb in the unit. It does not illuminate. Changed bulb, pulled string. Nada.

I would recommend this to friends

Easy to book and officers are helpful.

Excellent Service!

The overall process was very good.

Great storage facility

Great storage facility! Very clean and well organized. Great staff.

Clean, efficient, nice.

Manager was knowledgeable and forthcoming with info on the unit. Wish they had 2-year contracts in order to guard against sudden, steep price hikes!

It meets my needs

Had an issue with pricing but District Manager worked it out for me

No disappointments

Everything was as advertised. Happy with CubeSmart.

Best to shop around

I found the same unit down the street at public storage for $30 less. And the unit was cleaner. When I asked the manager on duty if they'd plan to clean it before I rented it his reply was "we'll probably sweep it out first ". Just shop around for the best deal and customer service before making a decision.

Easy move and great value

I was able to make my reservation with ease and scheduled to have a truck available for moving my furniture. It was a fast process and would definitely use CubeSmart again.

I was telephoned by a nice guy several times to assure I had what I needed. I was dealt with fast and appropriately when I got there. The only complaint was a required insurance payment - not indicated on your website. Customers don't like surprise charges.