Public Storage - Fairfax - 2818 Merrilee Drive

My first experience with a Public Storage facility.

The young staff member, was EXTREMELY HELPUL! And went out of his way to get us the correct lock make sure everything iwas satisfactory! I wish I could remember his name to give him the proper accolades!

Staff very professional

I was looking into getting a space and James was really helpful, professional and knowledgeable in explaining and assisting me with the various unit and sizes to accommodate my need.

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The CSR was very polite, respectful, clear, helpful, and spent some time reviewing various aspects of the enrollment and payment process that was more complicated than expected. The building and grounds were clean.

Extended gate hours would be nice.

Good location good price. I work till 6 PM so the 9 PM cut off for gate ours is a little tight. Even access up until 10 PM would be a huge plus.

So convenient!

The only negative I’ve found is the astronomical rent for large vehicles (RV’s) compared to your competitors.

Fast and easy

Fast and easy

Excellent service

Excellent service, the staff is very professional and helpful. The process was simple and fast. I was done with paper work in less than 3 minutes, the units are clean and the location very convenient.

Really great team there

Really great team there. Friendly,knowledgeable very competent .

My first experience rent self-storage...

My first experience renting self-storage with Public Storage went very smooth. I reserved on-line and received an email and text to confirm date and time for check-in the unit. The gentleman who checked us in was very thorough and answered all our questions. We were very pleased with his selection of a unit for us close to the entrance that made it very easy to move out furniture and storage boxes into. I would highly recommend public storage at 2818 Merrilee Drive, Fairfax, VA for the customer service experience and the ease of moving to units without elevators or stairs.

The customer service at this location...

The customer service at this location is outstanding!

The manager

The manager, Sean, was very helpful in assisting us in the selection of the best storage unit and guiding us through the necessary paperwork. The facility was clean and well maintained, My only complaint was that the light in our unit was burned out. (Presumably it will be replaced)

Excellent service

Excellent service. Very helpful and professional staff. Mr. Shawn at Merrilee road in Vienna, VA.

Excellent summer deal!

For a killer summer kick off special. very Happy with the grounds, price and people working at this facility.

Very good experience

Very good experience! Thank you!

very good

very good services , good unit and very clean :)

Sourab is very sharp and awesome employee there I high recommend him if anyone has any question. Had a great conversation with him. He is very professional with what he does. Thank again Sourab & Public storage for great service!

Used many PS locations in last 15 years, this one is by far most organized and very well handled. Sourab is a great manager, very responsive, professional and truly understands what customers service is about.

Samuel was great during the application process and helping us set up our new storage. I highly recommend this storage facility. The staff is great!

Sourab was very knowledgeable and welcoming. He went out of his way to find the perfect storage and location for my needs. Fabulous job..Public storage will be my number one pick!

We have had a storage unit here for the past 3 years and today when we went in to change to a smaller unit we could not have had a better experience. Sourab was pleasant, efficient and helpful. His service was first rate. Thank you for taking care of us today.