Extra Space Storage - 3274 - Midlothian - Bailey Bridge Rd

Fast, clean, efficient, great customer service

The best facility I have ever used.

Definitely Recommend

I reserved online and also did the paperwork online. It was easy. Got a great price! It’s $100 cheaper than the storage I moved out of and it was the exact same size! Clean units. Elevator is easy and large. The lady that works there is very helpful and nice!

Great experience

Easy move in. No problems. Very friendly customer service. I was able to find what I want, reserve it, and move in within a few days.

Excellent location

Excellent location. Easy to get in and out.

Had to upgrade to a larger unit

My movers greatly misjudged the size of the unit i needed. I had a 10 by 15 and ended up in a 10x30, the reserving and upgrading was made simple by the staff at life storage. I'm sad that my cost more than doubled but glad my stuff will secure until my new home is complete. Thank you, life storage Connie Moreno

Great unit

Easy and quick process to rent and move into unit. Completely contactless which I love. I just wish the facility was a little cleaner.

Great easy location for my storage.

Perfect safe location for my storage needs, thanks for everything!

Do you have time to waste

Process was frustrating to say the least. Didn’t have ability to fill out all of the paperwork online, most storage units offer this now. Then after 10 minutes of completing paperwork and emailing my insurance info, I go to the gate and my code doesn’t work. Guess what staff is on break and won’t answer the phone and door is locked! Finally someone comes out and tries the number they gave me and it still didn’t work. More waiting and staff tries again, still doesn’t work. Still can’t access my unit! I paid and now have NO ACCESS to my unit, beyond horrible! Now we have to wait for another person that can fix the issue while I have a Uhaul full of stuff waiting to unload and a tight schedule. I wouldn’t recommend this place around lunch time as they won’t be here or if you have a schedule to follow. Still can’t access my unit an hour later!

Poor customer service

I make an online reservation for a 5X10 unir, but the next day I went back to my reservation and make a change for a bigger unit. The moving day the unit was no ready and was no reservation, because if you make reservation online and then make changes the system automatically canceled both reservations. The customer service representative told to go back home to do a new reservation.

Excellent

I have you storage facilities before. This was absolutely the best ever. Thank you management for all your instruction for the online registration. Will definitely recommend Life Storage.

Highly recommend

Great customer service & very accessible location

Awesome!

Everyone was so helpful and I felt very welcomed. No question was left unanswered nor was I made to feel stupid seeing as this is the first time I’ve ever used a storage facility. I would recommend to a friend for sure!

Last minute storage needs made easy

4 Stars! Would say 5, but need to leave room for improvements! Seriously, Life Storage BaileyBridge facility is spotless and the service top notch!

Great storage unit!

Everything was perfect from first contact to the last load at drop off

Easy online reservation and great pricing!

Best web site , Easley online reservations, prompt and friendly service, clean facility; this place has it all! AND a free moving van rental! What more could you ask for in a storage facility?

This was great

This is a very great place to have a storage unit. Great services and cleanliness.

Best Storage Facility

I have rented many storage units over the years and by far this is the best one. Super clean and staff was friendly. The process was quick.

Clean, affordable and friendly

Very helpful customer service. Was happy with the storage units. Feels safe w a security gate and the place is very cleanly. Thank you for fufilling my needs.

Best in town storage facility

The customer service is outstanding. The facility is the cleanest I have ever experienced

Clean and professional

The manager was fast and professional the units were cleaned the property is clean.