Extra Space Storage - 3112 - Chesapeake - 3248 S Military Hwy

Customer service needs improvement

I was given inaccurate information about the unit. They couldn't be bothered to show me the unit.

Severe Rodent Damage

If I could rate them lower I would. My items were stored from February 28th, 2023 - May 15th, 2023 in a climate controlled indoor unit, with visits in between that time. On the day I had movers to move my items out they discovered severe rodent damage with fecal matter everywhere, urine and many items destroyed. I contacted management immediately and spoke with Donna who while she was very nice but basically told me I am out of luck by not also purchasing their insurance. That is ridiculous that they are not ensuring that peoples items are actually protected. I was told two weeks ago that I would be contacted by Wayne Lober and have received no follow up despite me calling multiple times and even asking for his direct number. I do not recommend storing items here. As a military family we have stored our items for over a year with no issues, this is an issue with Life Storage. You would be better served to just buy a shipping container. I will consider amending my review should I actually get response and compensation for this.

It was great

Ellen was very helpful. She had me in and out with out any issue and answer all of my questions. Thank you Ellen

Ron is amazing

Very nice looking units. Place looks brand new. I rented my space because of the Excellent customer service. Also the facility is super clean. Also the facility is close.

Very friendly

She was very friendly and helpful

Really nice guy that checked me in. The place was nice and clean.

Really nice guy that checked me in. The place was nice and clean.

Great find!

Needed strage in a hurry, they were fast and friendly! The price was great by comparison.

great place, great people

the process was easy and people were great and very helpful

Not a bad place to keep your stuff.

This place is nice, real high security with keycodes and padlocks and alot of sizes of units to chose from.

Delighted with price

Service was excellent. Agent polite and helpful!

OK no problems

Ok, could offer truck for more than 6 hours that's a big inconvience

Good Choice

Site was clean and secure when I arrived. Office staff were helpful and organized. Space was clean and price for 8x15 unit was great!

professional and courteous

A very good experience. I was in and out in 20 minutes or less.

Overall my expierence has been ok. This is my first storage so I'm not sure what to expect but customer service is pretty good so far.

All positive expirience

Very friendly and helpful manager. Free truck was also very useful.

It's Decent

So far so good. The manager is very friendly and really tried to make the transition as easy as possible. The facility is clean free of debris.