Public Storage - Lewisville - 4900 State Highway 121

Move in was was smooth

I had my movers lined up and we arrived on Friday and within 2 hours we were able to get items in the storage. It took a little getting used to with the elevator and the bluetooh but we got it done. I appreciate Tivon Berry prepping me the day before by walking me to the spot and explaining how it all worked. Will recommend to others for sure!

Very Satisfied!

I'm so thankful for your services. It's been a great help for me at this time. Thank you!

Super easy rental process.

Loved being able to rnt unit online with no issues. Move in day I received a text wuth instructions on how to claim unit No rush to try to get over there during the hours the office was open ti sifn paperwork. Just drove up, found my unit, and started moving stuff in. Very easy and hassel free!

Great storage

It’s been a while since I used a storage place. I gotta say this place relieved all anxiety. It’s very clean and being a women a feel safe goi f to storage during any time they are open.

Great customer service.

Great customer service. Was in and out very quickly.

Good place

Didn't interact with anyone but facility looked fine

Clean, spacious and affordable!

The customer service, moving in process and storage space is top tier for the prices they offer.

Store here!

Very clean and exceptional facility. Workers are very welcoming and always asking if you need help with anything! Highly recommend!

Bait, hook, and then raise price, Beware !

We moved two storage units from Plano to Public Storage thinking we would save money because they were offering a better price.After securing 2 large units I asked if we could secure a contract and they were reluctant. My monthly price 11/22/21 was $ 332.00 a month per unit and without any notification, 1/1/22 I received auto payment bill for $414.00 per unit. That is an increase of $82.00 a month per unit. Needless to say I was surprised at the increase. I just want to share with viewers that if you plan on renting for a long time make sure you have a contract , otherwise you will face my situation which I cannot afford right now and will be looking for an alternative option.

Easily completed the process.

I now live in Austin, TX and am having friends/family members move my furniture into storage. This location is great! I was able to sign the lease online and receive all the additional information I needed via email and text such as the entry security codes, instructions, and directions to my unit. I was able to complete this without hassle over 200 miles away. Spare Foot helped me find this and reserve the unit at the fair price listed. Recommended!

Move-In Summary 5X10

Nice online lease application and convenient, texts for entry codes and additional info.

Friendly service

Friendly service and great location

recommend to anyone looking for storage!

great price! nice and clean. super easy to work. I feel like my belongings will be safe and secure.

Amazing customer service and smiles

Went in looking for the best deals in town. And after 7 different places I called nothing in my price range we had looked online for days and everything affordable was to far. They gave me answers and helped me save so much more than I thought anyone would be able to. Thank u public storage for helping my family save so much during this covid-19 pandemic

Great experience

Great customer service. Clean facility.

I had an easy move in experience

I had an easy move in experience. I do think that the move in for 1.00 was disclosed and let people know about the lock fee and the expensive renters insurance.

Great Customer Service

Great Customer Service,great low price.

Followed all safety concerns in this...

Followed all safety concerns in this time and great customer service

Awesome staff

Quick and easy! The staff were very friendly!

You will have to pay pay to insure your unit

Overall I'm pleased with my experience. However, it would be nice if the fact that every unit needs to be insured which adds an additional $15 to the total monthly cost of renting a unit. There was a lady getting a new unit at the same time that I was there and she had no idea. She was incredibly upset about it and began berating the employees there because the total wasn't what she had initially been told. There was nothing the employees could do to solve this as it's part of the company's requirement to rent a unit but if Public Storage was more upfront about that information, it would prevent similar situations in the future.