Public Storage - Prosper - 920 Cook Ln

Good experience

Josh was very patient with me setting up the account and showing several units to meet my needs!

Excellent experieince

Easy process to get started and move-in

Great Facility

Really like the ability to park inside

Not well organized

The actual storage place was further than expected. They didn’t give good directions for which building I needed. Ended up moving boxes in the pouring rain. Also the gate wouldn’t open for my car so my stuff is unlocked presently

The elevators didn't work when I tried to move into my 3rd for unit.

It was much hotter than I expected for a climate controlled storage building. It is so hot here in Texas, so I spent the extra money on a climate controlled unit. But, I was very disappointed when I got to my new unit to unload my first load and it was so hot inside the main building. Then, we got to elevator #1, and it wasn't working. Bit, there was no sign anywhere to tell us that. We looked at the map and found elevator #2, further away from the entrance, but it wasn't working either. We finally found a repair man who had to use his special passcode to let us up and down to the 3rd floor for each load to and from our truck outside. So, our first day was much longer and hotter than it should have been. The price is good, but you get what you pay for, I guess.

Easy move

Easy move. The online process was great

Easy to arrange

Selling our house, moving, and getting divorced all of the same time is a lot, but Public Storage made it easy for me to sign up online, Find exactly what I needed, and pay for it without having to go to the office. When we arrived, it was ready to go. Our lock was inside And we could start filling up our unit.

Clean building, friendly staff

The staff made it easy for me to rent a space. The online service was exceptional as well. When we were walked to the building to see our space, the buildings were clean from top to bottom. Highly recommend.

Exceptional storage experience

I recently had the opportunity to utilize Public Storage in Prosper, TX, and I must say that my experience was exceptional. From the moment I entered their facility, I was greeted by friendly and knowledgeable staff who made the whole process easy and stress-free. The facility itself is well-maintained and clean, with a secure access system that gave me peace of mind. I was also impressed by the range of storage unit sizes available, which catered to various storage needs. Whether you are looking for a small unit to store a few boxes or a larger space to accommodate furniture and other items, they have options to fit your requirements. The renting process was efficient, and the staff guided me through all the necessary paperwork, ensuring that I understood everything before moving forward. They took the time to answer all my questions and even offered suggestions for packing and organizing my belongings. I appreciated the 24/7 accessibility to my storage unit, allowing me to easily access my belongings whenever I needed them. The facility's well-lit corridors and security cameras added an extra layer of security and made me feel safe during my visits. One thing that stood out to me was the climate control system in place. It was great to know that my belongings were protected from extreme temperatures and humidity, which can be a concern in Texas. The climate control feature also prevented any potential damage to sensitive items. Lastly, I found the pricing to be reasonable and competitive compared to other storage facilities in the area. Public Storage offers flexible month-to-month leasing options, which suited my needs perfectly. Overall, I highly recommend Public Storage in Prosper, TX, for anyone in need of a reliable and trustworthy storage solution. Their friendly staff, well-maintained facility, and range of storage options make them a top choice.

Affordable and reliable

Clean and clear, there were dolly available for moving and easy to find unit

Unit not ready for move in.

Unable to access the unit for move-in. It had a lock on the unit when it was paid for. Could not reach a physical person to unlock.

Reserved with ease

I love the process and actual move in was extremely efficient, zero issues.

Got locked in on the first time using the storage

Got locked in and had no help from the storage staff and had to figure out how to get out. The remote team had no way to open the exit door so I had to back out of the entrance door.

Great service and clean , safe environment

I would recommend it to friends. I will continue to use the facility. The pricing is value for your money

Easy access and very clean

Location has easy access from the main road, storage is quite large and climate control is perfect

Sesmless

No issues whatsoever. Highly recommend

Clean and convenient facility

Everything was great! Super clean place.

Nice clean location for storage in Prosper, TX

The storage facility from Public Storage is very clean, contactless and high on ease of use. It's fully automated, and with your access code, you can enter at any time. There are dollies to shift your stuff into the storage space assigned for you. The facility is short staffed, so I was not able to view the storage space prior to my move-in schedule and estimate if I needed a bigger one.

Easy to use

Great place and great location

Very clean, climate controlled, great price, and friendly staff.

This place is very nice. Great place at a great price!