Public Storage - Kingwood - 755 Northpark Dr

Nice place

Very satisfied with the facility.

Price Fake out

I reserved the storage for one price and was charged a different price when I went to the facility. They didn't honor the original price that I had reserved for.

Staff

Staff were very attentive and helpful. Facility is clean too.

Great experience. Kristy is wonderful.

Had a great experience with this location. Kristy is super helpful and kind and it seems like she really cares about the customer and wants what’s eat for us. She answered all the questions we had in detail and was very patient with us. She’s a gem and we are grateful for her kindness!

Great value, easy move in, clean facility

The contactless online reservation worked perfectly. Had all of the information I needed to access my unit with a lock waiting inside.

Clean Storage Units

Clean Storage area & friendly people

Customer Service

I have not had to deal with storage units for a very long time, but the employee that helped me complete paperwork also gave great advice concerning economics and dimensions! I am very pleased and appreciative.

Didn't want to buy insurance and had my...

Didn't want to buy insurance and had my own lock. not a fair way to do business in my mind Joe

Great place to store your stuff.

Great place to store your stuff.

Excellent customer service by the...

Excellent customer service by the manager Sharon. Facility is neat & tidy, well-maintained.

Easy quick experience

Easy quick experience. Service on site was exceptional

Super helpful!

Brittany and Jae were super helpful, friendly and professional. They went out of their way to make sure we got the unit(s) that best fit our needs.

Always helpful staff and very clean

Always helpful staff and very clean, safe location

Very friendly

Very friendly, caring, and considerate.

Portable storage review

Good experience for temp storage location

The staff is great

The staff is great, especially Sharon she was a big help. The place is very clean and easily accessible. Great prices!!

We received wonderful service with...

We received wonderful service with setting up our two storage units. Everything is so clean. We flooded so it's wonderful to know our things will be in a well-kept space with great security

Great Customer Service!!!

I am not going to lie, I'm glad I found this place. I was a customer of Metro Storage in kingwood and had been there for 14 months. Last Sunday I received a call from Metro saying that I needed to come check my unit out that they experienced flooding and my unit might be involved. I checked my unit and as far as I could see it was ok. I spoke with their manager and she said that they are wanting everyone to move out but they will give us time. I got a email Monday saying that they needed everyone to be moved out no later than Sunday, September 29, 2019 but in a very distasteful and somewhat rude way... Simply heartless. On Tuesday, September 24, 2019 I went to Public Storage with two reservations 1 for a 10 x 10 and the other for a 5 x 5 and from the beginning Sharon was very committed to serving me and representing Public Storage in a professional manner she even contacted her District Manager to help extend certain services to accommodate me even more. Thank you to all employees at Public Storage 700 block of N. Park Dr in Kingwood, TX you all display what customer service is all about!

I had a wonderful employee experience...

I had a wonderful employee {Charlene}~customer experience when I signed up for a storage unit this past weekend. Today however, I was very disappointed with having my items in climate control storage on the 1st floor for only 2 days, the humidity that was in my unit is unacceptable. I was told the air would be set to 75 at all times, today my boxes were all damp, it smelled in my unit. I have 3 damp rid containers that already had about an 1/2 inch to inch of water. I was told the customers today 8-28-2019 kept the main door blocked open, and the weather {never rained} outside is the cause! Poor management on duty to allow this to happen. If I wanted a damp storage unit I could have rented a cheap storage unit else where! i am not a happy customer!

Really nice folks there

Really nice folks there, very professional and helpful. Excellent location and clean. Great security access required. Outstanding office staff and easy to complete the rental transaction.