Public Storage - Austin - 10100 North I-35

Shit show

I rented from another location, I arrived there to check into both my units and no one was there. I waited over a hour and a half and even came back still no one, then talk to a kid that was living there and he said his mom was sleeping and couldn’t be bothered. I even called customer service etc, I finally gave up and left. Waist of time luckily another location helped me out.

Perfect place

Perfect clean affordable place

Easy and Fast!

Easy process and quick paperwork. $20 for a lock, $30 for fees and $15 for insurance is a little much.

Poor communication, not staffed during hours they say, tech does not work.

Poor communication, not staffed during hours they say, tech does not work. Waited for hours for an employee to show up, was just told to go to another location instead.

Very professional staff

My first time renting spaces. I didn't realize this lication did not have ac so it was a little warm inside. If an ac could be placed down the main hallway to cool the main hallway, it would be awesome.

Amazing experience: great staff, clean units

Sherea is incredibly helpful and very informative!

Excellent customer service and great...

Excellent customer service and great value thanks Public Storage

Easy to reserve and access.

Easy to reserve and access. Wish they used the standard lock I bough for another storage unit. But had to buy a new one for the specific type of unit, which was an extra charge I didn’t expect. However, they were friendly and helpful.

Very well experience and good service

Very well experience and good service

$1 move in is great

$1 move in is great! Wasn't happy about paying $24 in administration fees or $19.99 for the locks Public Storage requires. Great location. Parking lot is too small. Storage unit is clean upon move in. Decent rate for the storage units.

Public storage is dependable and safe...

Public storage is dependable and safe and most of all dry I have never had leaks in my storage and also very safe locks and secuirty gates. and camera's. Thank you from Albert Corrales unit 7131.

I had a very pleasant experience with...

I had a very pleasant experience with the staff on site when I checked in to get the storage very helpful and would recommend Public Storage any who ask

Sherea was very helpful she was very professional I love renting my storage at this specific location

Sherea is the "BEST" Employee Public Storage has! She does her job well and cares about the customers! Thank you Sherea!!

Sherea is very knowledgeable, very professional and provides excellent service.

First of all, we arrived very early, but that didn't stop Shera from helping us out, she was very eager to assist, especially after she found out we were on a short schedule, she was busy but dropped everything to help us with questions and offered any additional help if needed....you usually don't get that kind of sincere service at a Public Storage, but this time was different and worth mentioning...so on behalf of The Better Movers Inc and myself, we sure thank you Shera, for evreything!!

Extra Cost

Was not happy that I wasn't told up front about the insurance as well as having to purchase only yalls locks. I was told I had to pay 25 dollars for the first month and walked out pay 57 dollars I was not happy about that

Manager is wonderful

Manager explained everything i needed to know payment info everything

I just love my storage. The place is clean well maintained and has a public restroom that really helps when have to dig thru boxes looking for something. Plus the staff is great Sherea is always ready and willing to help any way she can.

Great

Good people at the front desk with a great attitude