SpareBox Storage - Amarillo - 6301 S Western St

Contact information is confusing and needs to be updated

The storage unit is fine and works well the contact information Is outdated? The number on the outside of the unit is no longer in service. The website makes reference to meeting somebody to move in. But there was no one there to meet. This is all done long distance out of Colorado and that needs to be made clear on all the information on the website.

Gate code doesn't work

Gate code still does not workafter several days

Works great

Good place for storage and safty

Happy

The entire experience was fast and easy!

Good overall swevice

Hard to locate the actual unit, but everything else was great

Good but confusing numbers

Everything seems good so far except my unit number doesn't really exist and after two trips and two phone calls they said "well we don't have a map and there are no spaces marked with your unit number but it's this other one." Pretty frustrating, but now I'm in and all is well.

Great price and very clean!

Was very clean and easy to access, would definitely recommend to a friend!

Very easy to use.

Very easy to use. Customer service is very helpful and friendly.

Disappointed

I changed my reservation and received confirmation then when I arrived, I was told my reservation expired despite the fact that I had the confirmation email showing the new date. When I called, the customer service representative was almost hostile. The facility is nice but I had to call for help to get the door to my unit to shut all the way

潇摯

I would give it a thumbs up and an A

Good service

Very friendly thank yall for helping make this easier fir us mm

Just what I needed

Thanks for the help, to get set up and in unit.

Mislead about the size, & price of covered parking!

9-1-2023: I called SpareBox about covered parking & pricing for our 40’ RV. The man I talked to said the space was 12’ X 48’ and the rent was $109.00 a month which included tax. He repeated at least 2 more times that tax was included. I talked a friend of mine into moving here as he was at our old place & this location is closer for both of us for the same money. Our 40’ RV sticks out from under the supposedly 48’ space by 3’. I measured the spot, it is only 39’ long. The old place we were renting was 45’ long. On October 1, 2023 I received a bill stating I owed $109.00 plus $8.99 tax for a total of $117.99. I called SpareBox and explained the issue with no luck. I asked to talk to a manager and they transferred me to Anthony. I spoke with him and he said that whoever told me that the price included tax was wrong and that I would have to pay the $117.99 monthly to stay in this spot. Now I am paying more for a shorter covered parking spot!!! I suggested he go back thru his training with his employees. I also suggested he hire someone to work at the gate so we had someone in person to speak with. I called my friend that I talked into moving here, what Anthony said and he was upset that he would also have to pay more for the spot that he was renting. He was also told his total would be $109.00 per month, tax included. He is now looking for another place to rent, since he was mislead about the rental price. *First we were told the wrong size of the parking spot. *Second we were told the wrong price. Now we are paying more for a shorter spot!!! We are staying here for now, but can’t say that if we find something else, we won’t be moving as well. I really don’t appreciate being Mislead and then talking a friend into moving here, and after our first billing being completely wrong about the price of the spot. Makes me out to be a LIAR. I will not be referring anyone else in the future & will tell them what has transpired. Respectfully, Ron Schmehr

Experience

Fast, easy, and convenient move in experience.

10/10

Helped me immediately and was very affordable

Priced a little high

I feel like the price is a little much now. It wasn’t 3 years ago but it keeps going up. You think the loyal tenants would I get some sort of discount

Service representative was knowledgeable and courtesy was upmost

Thanks for the great service and great service

Really nice place

Really nice and well maintained location lots of room to get into your storage building.

Overall ok and satisfied. Watch accounting!

Would recommend with warning about accounting. The fact that I continually over last few years had to keep adjusting my automatic pay because it wasn’t being processed in time and accounting kept slapping us with late fees has been very frustrating. Always delivered on time but it wasn’t processed for two weeks or more and they would say we were late. Constantly corresponding to prove I paid in time. Even got locked out once. So it was up to me to contact you all and get this corrected numerous times. Customer service told me they would take late fees off based on received date, but that didn’t happen.

Not the best service

Spoke with a company call sparefoot told me to go look and speak with manager before taking. Got there nobody around . Had to call again and found out the first guy did not work for Sparebox . In the middle of this all I had to call 4 or 5 more times . Told them I wanted a covered Driveable RV spot . Gave me a price then the lot number . Went to look and could not find . They gave me a 4 disgust number and it was only a two digit spot . Wasted 45 minutes looking. Took Rv down will not fit in spot . To short . Had to call again and get another spot and a raised price . Also the north gate was open all weekend long . Not very secure.