ClearHome Self Storage - Sycamore

It did what we needed

Unfortunately, we have had a very hard time getting anyone from the office to call us back when we need help. We call the number and get a central office and leave a message but the local office will not call us back. We have called several times and the central office says they will call the local office (and I do believe that they did call them) Just no communication with us. Other than that it has been an okay experience. When we were given the facility map it didn't show another space in front of us so we parked our box trailer as if it were a pull through. After the first month a boat appeared in front of us within an inch of our hitch. Now we are unable to get our box trailer out. I have contacted the main office several times and can not get a call back as to how I can get my box trailer out. We are moving in a couple of days and we need our box trailer. And just for reference, I still have the facility map that was given to me that shows there is not a parking spot in front of us. Then lines on the pavement are nonexistent. I really don't have a complaint other than I want to get my box trailer out. As far as the facility goes, it has been a good place to park. Next time I will be park the other way. Thank you.

A location Clean and Secure inside climate controlled units

Very Helpful Customer Service, Experienced and Informative. Overall Ashley was friendly and gave a great walk through and explanation of how the units and security access works. Ashley also followed up with email confirmation and receipts.

Smooth Move

Friendly and knowledgeable staff. Clean storage. Very pleased Great value for the money

Very pleased

Lindsey was so nice and made sure I had everything I needed ‼️ Customer service was great

Ill keep looking

I chose this location close to home, except theres another location 0.5 miles for $30mo less. I went to both, physically. Both closed. I called. She see wasnt interested in matching prices for identical size. She rose her ESL voice and spoke over me. Ill pay more for customer service. Avoid this company.

TERRIBLE customer service

I WOULD NEVER RECOMMEND this company… when I moved into my unit, the movers nor I could access my empty unit because, without my knowledge or consent, Ashley, the on-site mgr., put one of her locks on my unit and no one could get in and she was no where to be found…I called the call center for assistance but no response…I drove over to their other facility and that manager, Lilly, was able to drive over and unlock the unit…Ashley finally showed up and lied about her being on the property..my movers sat there for an hour before we could access my unit…they have refused to reimburse me for any part of that time, although everything has been documented by their home office and my movers home office…I WOULD NEVER recommend this facility to ANYONE!

Office personnel are wonderful. Professional yet very kind and helpful

Great Space! Clean and well operated.

Affordable and secure.

Great location to get truck into and excellent security. Gate code to enter and exit facility. Manager on site 24/7. Easy drive up and unload.

Great experience

Ashley was great in the move in experience

Helpful friendly staff

Staff was very helpful. I had to postpone move in 3 times because of repairs and Corona Virus and they took very good care of me.